Manager, Learning And Development

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About Trevor

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth, and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Role: Manager, Learning & Development

Reports to: Sr Director, Diversity, Equity, Inclusion & Belonging

Location: Remote

Hours: Full-time

Salary: $80,000-$90,000

Level: T4, Individual Contributor

In the spirit of transparency and open communication, we wanted to share with you that The Trevor Project recently voluntarily recognized The Communications Workers of America (CWA) as the representative of certain employees for collective bargaining purposes. The position for which you are being considered is not part of the bargaining unit because it is confidential, managerial, or supervisory, and you may be responsible for communicating management’s decisions to bargaining unit employees.

Overview of the role

The Professional Development Manager will be integral to the formation of the professional development sub-department of People Ops at The Trevor Project, including hiring and managing the team responsible for organization-wide learning and development. This role will be responsible for the development journey of all Trevor staff, from conducting annual performance reviews to managing ongoing development projects within the organization. By providing staff with best-in-class coaching and development opportunities, the Professional Development Manager will contribute to retaining the 400+ employees who work to end suicide among LGBTQ youth every day at Trevor.

Who You Are

• Focused on Service Delivery and Adaptability. Proven commitment to outstanding internal and external service to our colleagues, the individuals we serve, our donors, and those with whom we collaborate and communicate, with a focus on proactive and inclusive issue resolution and continuous improvement for all systems and processes. Demonstrated flexibility in the midst of change and ambiguity, and ability to successfully juggle multiple deliverables, adapting to new situations with fresh ideas or innovative approaches.
• Collaborator Proven ability to approach and deliver all work and interactions with empathy and inclusion, including success in building and fostering relationships with cross-functional teams and individuals at all levels, working closely with colleagues to brainstorm ideas, discuss pros/cons, and develop ways forward with mutual understanding and trust.
• Communicator. Demonstrated ability to articulate concepts and guidance clearly and effectively in written and oral forms to audiences inside and outside of the organization, with proven skill in distilling complex information into compelling, easily digestible narratives
• Mission and Culture Aligned. Demonstrates awareness and support for The Trevor Project’s mission and vision: to end suicide and address mental health crises in the LGBTQ youth community, and create a world where all LGBTQ young people see a bright future for themselves.
• Project/Process Manager: Track record of translating vision and strategy into detailed priorities and operating plans with clear owners and due dates, effectively managing stakeholders, and delivering results that meet the organization's needs
• Experienced. Demonstrated experience of successfully building and delivering training and professional development initiatives that are fit for purpose and future; for both organization and staff, incorporating feedback, opinions, and approaches to ensure a holistic approach.
• Organized and Detail Oriented. Has successfully navigated environments where quality, efficiency, and end results are paramount.

What You'll Do

• Align leadership and other stakeholders across the organization on staff development priorities, including manager development
• Develop and maintain learning and development communications to ensure employees have knowledge of training events and resources
• Partner with leaders across departments to develop cross-functional trainings and development programs on topics we have internal expertise on
• Establish learning and development practices, policies, and procedures to ensure alignment with Company's values and purpose, strategy, and business needs
• Contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people, while fostering an inclusive approach to your direct work and engagement with Trevor colleagues across the organization
• Manage Onboarding programming, including 90 day check ins and feedback facilitation
• Own existing and build new relationships with external professional development partners, e.g. LifeLabs Learning, Linkedin Learning and more
• Ensure training and staff development are aligned with labor relations and union employees
• Build and identify metrics of success to measure performance of developed programming and areas of improvement
• Continually grow your LGBTQ competency and awareness
• Manage a professional development budget
• Partner with the People Operations Services team to apply performance development knowledge to performance improvement plans (PIPs)
• Build and continually update internal tools that measure program effectiveness
• Develop and manage initiatives regarding professional development for individuals and teams including, but not limited to Performance Conversations, Career Pathing, Succession Planning, company and department specific training courses, and compliance required training events, to engage and enhance job performance
• Facilitate advanced learning and development programs across the Company, including planning, administering, and evaluation
• Design and develop effective learning materials and experiences utilizing a variety of media/various modalities (e.g., instructor-led training, virtual instructor-led, e-learning manuals, and workshops)
• Act as a coach and cheerleader for our staff as they move through their development journey at Trevor
• Conduct follow-up surveys of all completed learning programs to evaluate and measure results and modify programs as needed

Why Trevor?

• Flexible Spending Accounts
• Online Subscription to Headspace, a digital mindfulness and meditation platform
• Generous vacation and 12 paid holidays (one of our holidays is Harvey Milk Day!) plus two floating holidays , and three half-day Fridays during the summer
• Comprehensive health insurance, including plan coverage for various gender affirmation care (and we pay 100% of your employee contribution premiums for medical, dental, vision, AND basic life insurance)
• Professional and Learning Development Trainings/Education: including a professional subscription to LinkedIn Learning, providing access to more than 13,000 high quality on-demand courses.
• A career that truly makes a difference in the lives of LGBTQ young people–every single day
• Remote work from the continental US, Alaska, or Hawaii (we provide the technology, a monthly internet reimbursement, and a reimbursement to outfit your work-from-home space!)
• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Pet insurance

$80,000 - $90,000 a year

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. The Trevor Project complies with all applicable laws.