Sr. Program Manager, Learning Experience

The Senior Program Manager, Learning Experience will focus on all aspects of the customer’s learning journey. This team was created to provide a dedicated focus on executing core strategic projects in support of the Education Services vision and to drive transparency, partnership, and success through a strategic programmatic approach. The Program Manager will manage learning projects from strategy definition, technology applications, program development, and success criteria post go-live. Strong communication skills and teamwork are critical. Candidates must be able to demonstrate strong project management skills and a commitment to the life-long customer learning journey.
Responsibilities include:

• Manage projects supporting a specific business area (e.g., Content, Learning Technology, Delivery, Sales, as related to the Customer Journey/Experience)
• Perform continuous monitoring of project activities to identify areas of opportunity for improvement and enhanced operational efficiency
• Develop policies, procedures, templates, standards, and documentation in support of the deployment, management and sustainability of the projects
• Coordinate and monitor all project management activities to ensuring program objectives are met
• Collaborate with key NetSuite stakeholder groups on learning experience opportunities and represent Education Services on internal projects
• Lead strategic project(s) with cross-functional team, across the organization
• Work with both inter and intradepartmental clients in discussing business opportunities and risks
• Define and manage project development and deliverables to support major project rollouts
• Partner with the Education Services Leadership Team on key productivity metrics, analyzing data and developing strategies/proposals that impacting the customer experience

Preferred Qualifications include:

• Outstanding verbal and written communication skills
• Knowledge of cutting edge, modern adult learning strategies. Ability to focus on concepts such as Education-as-a-service and any other Adult Learning Facilitation techniques.
• Experience working with customers, and commitment to quickly servicing their needs with excellence
• Ability to solve complex program issues where analysis of situations or data requires an in-depth evaluation of variable factors and develops repeatable solutions
• Experience with training internal teams on new implementations and change management programs
• 4 or more years in relevant roles related to Education and Training function, ideally for a technology line of business organization.
• MS Office Suite proficiency

Additional Preferred Competencies include:
Action Oriented:

• Enjoys working in an action-oriented and energetic environment
• Not fearful of acting with a minimum of planning; seizes more opportunity than others
• Embraces challenges as opportunities
• Enjoys working hard; is action oriented and full of energy for the things he/ she sees as challenging

Customer Focus:

• Acts with customers in mind
• Establishes and maintains effective relationships with internal and external customers and gains their trust and respect
• Leverages customer interactions for process improvements

Initiative:

• Tackles problems and take independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development

Responsibilities
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