Learning Experience Program Manager

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

SoFi is looking for a thoughtful, collaborative, detail-oriented Learning Experience Program Manager with proven results in training development, platform solutions, and program management to join our Global Talent Management team. This Learning Program Manager will be responsible for our Core + Career learning programs and curriculum and establishing governance across our L&D suite of offerings and tools. In this role, they will work cross-functionally and take a human-centered design approach to develop engaging, yet scalable learning and development programs - owning and driving the adoption and success of these programs. This role will report into the Director of Learning & Development.

What you’ll do:

• Design innovative yet scalable curriculum and instructional materials, such as online lessons, presentation decks, facilitation guides, templates and other companion documents for different audiences.
• Establish governance across our suite of offerings and other tools
• Develop audience-specific content for a variety of formats such as video, in-person and virtual facilitation, print, mobile, and desktop formats.
• Other duties as assigned
• Own and manage global core + career learning programs: strategy, communication, project management, implementation, transition management, success measurement and program evolution.
• Stay up-to-date on industry standards and emerging trends in adult learning theory, methods, tools and software.
• Build and deploy comprehensive learning paths for multiple lines of business leveraging our technology.
• Champion and project manage global L+D programs and initiatives while collaborating with global partners and cross-functional stakeholders and subject matter experts in different fields, including but not limited to: People Team (HR), Talent Management, Diversity, Equity, + Inclusion, Talent Acquisition, Talent Management, and Business Leaders across the Company.
• Gather and analyze insights from a variety of sources to form insightful content strategy recommendations.
• Write, edit, and proof content to ensure consistent tone and language that reflect our content + brand guidelines.
• Create process documentation outlining best practices for curriculum creation and management.

What you’ll need:

• Passion for learning and personal development
• Highly collaborative and willing to give and accept constructive feedback
• Extremely detail-oriented and can juggle multiple projects and tasks on tight timelines
• Self-motivated and thrive in a fast-paced, ever-changing environment
• Work effectively and collaboratively on both in-person and remote teams
• Proven ability to lead global projects with multiple key stakeholders
• Proficiency with project management tools such as Asana and Google’s Suite of tools.
• 5+ years experience in project and program management
• Exceptional interpersonal and communication (verbal and written) skills
• Strong team player (no job is too small or too large) - willing to take on additional responsibilities when needed
• 1-2 years of LMS admin experience
• Creative thinker and problem-solver
• Experience adhering to content and brand guidelines
• 5+ years in Learning Experience Design, content strategy, and writing experience
• 1-2 years experience developing content for learning-focused programs with instructional technology such as Articulate 360

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.