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Senior Manager, Implementation Operations
Company | Rippling |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-08-10 |
Posted at | 9 months ago |
About Rippling
- Collaborate closely with Implementation and CX leadership to improve the customer experience and internal processes
- Lead and coach a high-caliber team of front-line managers
- Work with enablement to continually improve training & documentation
- Leverage data to build and optimize payroll data migration & benefits configuration processes that drive operational efficiency and an improved customer experience
- Hire, enable, and scale high-performing Implementation Analysts to consistently meet quarterly goals and targets
- Work with Product and Engineering to improve automation and tooling
- Monitor and manage team performance against key performance metrics
- Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through
- Experience with payroll, working knowledge of payroll & tax concepts
- Excellent analytical thinker who is adept at leveraging data to make informed decisions
- Ability to work PST Timezone
- Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain
- Deep understanding of systems and operations with B2B HRIS products
- Proven leadership skills, demonstrated ability to recruit & retain top talent
- Experience directly hiring and managing a distributed team
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
- Highly effective communicator with good people instincts
- Proven track record of success in scaling teams to achieve key performance metrics
- 10+ years of professional experience leading a technical team within a fast-paced environment, startup, or SaaS organization
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