Operations And Development Manager

Company Statement:

The Bridge Back Program is a 501(c)3 organization that funds Counterstrain treatment, research, and education efforts.

Our Impact Program directly funds up to three Counterstrain treatments for first responders, active-duty veterans, and health care frontline workers seeking treatment for traumatic stress injuries and the associated symptoms.

Our Research Program conducts clinical research trials that measure and verify the effects of Counterstrain when used to treat traumatic stress injuries and trauma where it is stored in the body.

Our Education Program builds public awareness by disseminating information about Counterstrain and its unique ability to treat trauma. We are also committed to launching a Scholarship Fund that supports the next generation of clinicians to become certified Counterstrain practitioners.

Learn more about our mission and work here.

Position: Operations & Development Manager

Reporting Structure: This role reports to the Executive Director

Location: Remote (U.S.)

Job Classification: Part-Time, Contract

Time commitment: 40 hours/month

Compensation: $1080/month ($22/hr + Stipends)

Essential Duties:

• Assist Executive Director with administration of teams, programs, and projects
• Build out Standard Operating Procedures, templates, internal and public-facing materials, as well as liaise with third party professional services to manage the development, delivery, and archival of essential documents and materials.
• Serve as day-to-day point of contact for incoming inquiries and facilitate thorough follow-up practices to ensure that prospective patients and program participants receive prompt responses so that no one falls through the cracks.

Key Deliverables:

• In collaboration with the Executive Director, build and manage internal materials and systems processes, and procedures
• Assist Executive Director and Treasurer with Donor and Donation Management
• Provide administrative assistance and insight to the Executive Director
• Exceptional communication and care as “first contact” for the organization

Role Responsibilities

• Responsible for consistent analysis of systems and human experience (team members, donors, and patients) to support regular innovation and improvement of programs and internal practices.
• Work directly with the Executive Director to map out project budgets to help anticipate funding needs.
• Support the Executive Director with fundraising campaigns, donor relations, and donation management by researching donor opportunities, ensuring that donations are being processed, nurturing donor relationships, and distributing thank you notes, gifts, and receipts to donors.
• Support teams and projects with logistical and material support as needed
• Manage and maintain Legal Records (distribution, signing, and archiving) - board member job description agreement + conflict of interest disclosure, IP license, practitioner contracts, staff contracts, image and testimony release agreements
• Serve as point of contact for incoming communications and manage BBP’s administrative email, Facebook inbox, and phone and to answer questions and redirect inquiries as needed.
• Conduct occasional research for the Executive Director on legal compliance, non-profit procedure, third party services, etc.
• Meet weekly with the Executive Director and help develop meetings
• Track record of creating accessibility for neurodiversity, digital fluency gaps, and color blindness
• Monitor and collect data to assist in tracking important metrics for programs to prepare quarterly reports for board meetings, as well as for use in marketing and applying for grants
• Support the Executive Director in creating effective, resourced agendas for meetings with the Board of Directors, Practitioner Teams, Fundraising Committees and Volunteers, etc.

Required Qualifications

• Familiarity with Donorbox or an equivalent donation management software
• Diplomatic, patient, and thorough communication skills.
• Strong organizational and project management skills to support managing multiple priorities and timelines.
• Fluency in Google Workspace, Click-Up, Microsoft Suite, Slack
• Familiarity with accessibility differences, needs, and accommodations along intersections of neurodiversity, digital fluency gaps, color blindness, etc. and an ability to evolve assets and systems as new best practices are learned along the way
• Strong attention to detail — including a natural ability to check your own work / self-review work for accuracy and completeness.
• Training or experience in creating and/or sustaining consent-based, trauma-informed organizational and client care systems.
• Natural tendency to come to the table with answers ready to go. You are a creative problem solver.
• Background in healthcare or in depth knowledge of anatomy and physiology, and ability to make complex medical ideas simple when communicating with different audiences that hold diverse levels of education and awareness
• 3+ years of administrative or operations experience building, leading, and improving systems

Desired Qualifications

• Operational familiarity with canva, storybrand, or equivalent visual asset and storytelling platforms
• Familiarity with Counterstrain. How and why it works, symptoms it can address, and how to explain it to others.

We strongly encourage applications from members of marginalized communities who have been disproportionately affected by oppressive systems, including applicants who are Black, Indigenous, people of color, of marginalized genders, or who identify as part of the LGBTQIA+ and disabled communities.

Compensation:

This is a 6-month contract and the salary for this position is $22/hour. The anticipated time commitment required to meet the goals outlined for this contract period is 10 hours a week.

Including stipends, remuneration $1,080.00 a month and is distributed directly to the contractor.

is In order to counter pay inequality and uphold internal parity, salaries are non-negotiable for new and current employees. In addition, we are committed to standardizing and publishing salary as a way of practicing our commitment to equity.

Contract Benefits Include:

• Health Stipend ($100/mo) - to subsidize the contractor’s access to health and dental insurance
• Work From Home Stipend ($100/mo) - to subsidize the contractor’s work-from-home costs (home office, internet, phone, etc)
• Reimbursement of pre-approved expenses as needed to fulfill the responsibilities of the position
• Flexible, remote work environment

Our Company Values:

Dignity: We are driven by kindness, compassion, and empathy. We work towards creating safe, caring, and dignified experiences for the people within our sphere of influence. We are committed to taking exceptional care of our patients, team members, donors, and partners.

Innovation: We pursue bold, ambitious goals. We embrace the learning curve, and see our failures as the pathways to further successes and advancements. The backbone of our innovative spirit comes from our team’s dedication to brave problem-solving.

Inclusivity: We believe that individual and community well being is indivisible, and we continually work to create a better, more healed world for all. We work to create an experience of belonging and respect in everything we do.

Education: We believe education is empowering and the gateway to accessibility. We disseminate information to build public awareness and are committed to resourcing the next generation of practitioners. We nurture a culture of curiosity so that more people can access the world of counterstrain and reap the rewards.

How to Apply:

If you are interested in applying, please submit the following documents to [email protected] with the subject line: “OpsDev Manager Role”

• CV, resume, or statement of interest and experience.
• A brief summary of what you know about our organization and why you would be a great fit for the team.

Hiring Process and Timeline:

We will get back to everyone by June 21 to invite qualified candidates to interview or let you know if you are not being considered at this time.

June 21 - July 6 - Introductory Calls to go over job description and clarify role.

June 28 - July 18 - Interviews: There are two interviews. The first is 60 minutes and the second is 30 minutes.

July 21-31 - Decision and Offer Will Be Made

August 1 - Estimated Start Date