Remote - Patient Advocate, Healthcare Customer Service

Overview

As a Patient Advocate you will be responsible for supporting our Nurse Coaches by outreaching to patients to explain our Readmissions Program, in an effort to help prevent them from readmitting to hospitals or facilities post discharge. You will be reviewing and preparing data and demographics on patients recently discharged from the hospital prior to an initial assessment call with a Nurse Coach.

We are hiring multiple positions for this class to start on Monday, July 17, 2023.

Responsibilities

In this role, you will

• Provide outreach to patients to check in on non-clinical issue resolution and escalation of issues to Nurse Coaches or management when appropriate.
• Based on business needs, evening and weekend coverage may be needed.
• Collect and document all required data on patients recently discharged from the hospital to prepare for an outreach to the patient, connecting them to a Nurse Coach for an initial assessment.
• Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.

Qualifications

• Minimum of one year medical terminology, healthcare or medical services experience required.
• Strong organizational skills and able to effectively manage and prioritize tasks.
• Experience in a call center environment preferred.
• This position requires strong interpersonal and communication skills, customer and problem solving skills, as well as the ability to interact with all levels of management and a highly diverse environment.
• High School Diploma or the equivalent.
• Proficient data entry skills.

What we offer

• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
• Great culture with a sense of community.
• Advancement opportunities, professional skills training, and tuition Reimbursement
• Pay range for external hires is $17.00/hr - $18.00/hr + Monthly Incentive Bonus Opportunity. The pay range included in this posting reflects future growth / earning potential.
• Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.

#IDCC

CareCentrix maintains a drug-free workplace. We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.