Customer Service Administrator - Intelliscript (Remote) ($40000.00 - $65000.00 / Year)

What You Gain

Joining our company offers you the opportunity to be part of a collaborative and innovative culture. We value your ideas and provide room for growth and development in your career. With a focus on excellence and exceptional customer service, we reward your hard work with competitive compensation and benefits.

Responsibilities

• Coordinate with insurance clients to ensure updated information is received
• Respond to applicants' questions via phone and email in a timely manner
• Review Fair Credit Reporting Act (FCRA) reports and work closely with consumers to identify, reinvestigate, and resolve disputes within an allotted timeline
• Correct erroneous reports
• Interact with customers to handle formal disputes of incorrect information

Requirements

• 2+ years of customer service experience, preferably via phone
• High school diploma / GED
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• 2+ years of administrative experience

Desired Skills

• Exceptional communication skills
• Self-driven and able to find common ground with others
• Pays attention to detail
• Demonstrates a problem-solving attitude
• Adapts to established processes and meets deadlines
• Loves to learn and develop knowledge and skills
• Balances following detailed processes with solving business problems
• Excellent prioritization and organization skills
• Conducts analysis and presents resolutions
• Thrives in an entrepreneurial and collaborative culture
• Pursues professional education and growth
• Dedicated to resolving customer problems and providing satisfaction

Additional Information

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Location: This position is based out of the employer office in Brookfield, WI, but remote work is also an option
• Benefits: Competitive benefits package including medical, dental, and vision coverage, 401(k) plan, profit sharing, and more
• Salary: Base salary range is $40,000 to $65,000, depending on qualifications and experience

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