Customer Service Representative - Remote ($12.00 - $16.20 / Hour)

Join Our Team And Enjoy The Following Advantages

Employer is seeking a candidate for a customer service role that offers a positive and rewarding experience.

• Gain valuable experience in providing quality customer service and accurate information.
• Opportunity to develop strong communication skills through interactions with customers via phone, email, chat, and written communications.
• Learn to navigate and utilize various information systems and software.
• Enhance problem-solving abilities by addressing and resolving basic account questions.
• Collaborate effectively in a team environment to meet customer needs.

Primary Duties And Responsibilities

Phones and Processing:

• Research account details and make necessary edits per customer request.
• Provide excellent customer service and accurate information to callers.
• Make outbound calls to follow up with customers and provide account updates.
• Answer incoming calls, respond to customer questions and requests.
• Compile and prepare information for loan adjustments, new loans, or loan consolidation.

Account Management

• Revise and update account information in accordance with customer requests and company policies.
• Document customer interactions and actions performed in the system.
• Send necessary documents and communications to borrowers, schools, and institutions.

Qualifications

• Minimum qualifications: High school diploma or equivalent.
• Prior call center or customer service experience preferred.
• Equivalent combination of training and experience.

Physical Requirements And Work Environment

• Use a phone for the duration of the shift.
• Communicate effectively using telephone, email, chat, and written communication.
• Remain sedentary for extended periods.
• Ability to work overtime as required.
• Perform work in an office environment.
• Regular and predictable on-site attendance.
• Utilize keyboarding skills and basic math skills.
• Operate basic office equipment (fax machine, copier, telephone, printer, etc.).

Additional Knowledge, Skills, And Abilities

• Clear and effective communication skills.
• Ability to make adjustments, updates, or corrections to accounts.
• Ability to work effectively in a team environment and multitask.
• Understanding of loan activity, such as accruing interest, deferment, forbearance, and payment posting.
• Willingness to learn and understand Agency policies, procedures, and operations, as well as the student lending industry and borrower information systems.

Additional Information

• Any employee requiring a reasonable accommodation for a disability should contact the Human Resources Business Partner to begin the interactive exchange process.

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