Remote Hr Customer Service Representative ($21.00 / Hour)

Advantages Of Joining Our Company

• Opportunity for long-term career success with limitless growth potential
• Expanding career opportunities in various positions
• Being part of a leading staffing and consulting firm
• Working with a talented and motivated team
• Rewarding hard work and dedication

Job Responsibilities

• Receive and resolve inquiries from employees via phone, chats, and emails
• Ensure each contact is accepted and resolved with problem-solving and customer obsession
• Build customer trust through personalized conversations and adjusting case management plan
• Utilize available documentation and resources to resolve inquiries
• Collaborate with partner teams to update and improve policies

Required Skills And Qualifications

• Strong attention to detail, interpersonal skills, and decision-making abilities
• Proficiency in MS Excel, Word, and email writing
• Willingness to work in a 24/7 support process, including night shifts if required
• Ability to manage multiple priorities and work in a fast-paced environment
• High School Diploma or GED Equivalent
• 2+ years of HR or high-volume customer service experience
• Minimum 1 year of contact center/contact handling experience

Preferred Skills And Qualifications

• Consultation and guidance experience in human resources, benefits, or complex employee matters
• Experience in HR/HR shared services
• Knowledge of Six Sigma methodology and tools
• Knowledge of US federal and state laws
• Bachelor's degree or advanced college education in a related field

Additional Information

• Employer will consider all applications without regard to race, sex, age, religion, national origin, disability, sexual orientation, gender identity, or any other characteristic protected by law
• Employer is an equal opportunity employer
• Reasonable accommodations can be requested for applicants with disabilities

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.