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Customer Service Advocate I Jobs

Customer Service Escalation Advocate, Afterpay
By Afterpay At Oakland, CA, United States
Manage multiple dispute cases simultaneously in an efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D, and disability benefits
Customer Service Specialist I
By HireRight At United States
Able to deliver excellent customer experience
Great communicator who speaks English fluently and listens to and understands our customers
Team player with a genuine passion for delivering amazing customer service
Fast-paced learner who enjoys variety and can embrace change
Self-starter who wants to be challenged to become high achievers
Talented at making customers feel special on the phone, in the way they talk and the way they listen
Remote Patient Advocate - Healthcare Customer Service
By CareCentrix At United States
Must have knowledge of basic spreadsheet, word processing, and data entry skills.
Must have strong organizational skills and be able to effectively manage and prioritize tasks.
High School Diploma or the equivalent plus a minimum of one year medical terminology or medical services experience required.
Must be proficient and comfortable in a computer based environment. Experience in a call center environment preferred.
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
Customer Service Clerk I
By Collier County Clerk of the Circuit Court and Comptroller At , Naples, 34112 From $39,798 a year
Minimum of 6 months – 1 year of clerical, customer service, banking, paralegal, criminal justice, or other related work experience.
Gain and apply knowledge, conform with, and abide by all department rules, regulations, policies, work procedures, and instructions.
Act, dress and behave in a professional manner to reflect a positive image of the Clerk's Office.
Follow Clerk of Courts Rules, Regulations, Policies and Procedures:
Communication Skills (Oral, Writing, Listening, Understanding and Processing)
Computer and Office Equipment Skills
Customer Service - Client Advocate
By Indiana Farmers Insurance At , Remote
We promote from within our diverse workforce regularly and offer regular opportunities to learn and grow
High school diploma or equivalent, additional customer service experience or training, required
Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
Benefits for the Client Advocate:
Qualifications for the Client Advocate:
Free Short-Term & Long-Term Disability insurance
Customer Success Advocate I
By Lumen At , Remote
Experience: 2+ years customer success or account management experience
Prioritize high volume of tasks with strong time management skills
Education Level: Bachelor's Degree or equivalent work experience
Experience working with and supporting enterprise customers and responding to needs with empathy and integrity
Strong communication and interpersonal skills with ability to build relationships within customer accounts
A high level of accuracy and attention to detail with good organizational capabilities
Claims Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Columbia, SC, United States
Good verbal and written communication skills
Good spelling, punctuation, and grammar skills
Identify incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines
Examine and process claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines
Enter claims into the claim system after verification of correct coding of procedures and diagnosis codes
Ensure claims are processing according to established quality and production standards
Customer Service Associate I
By Lumeris At , $15.05 - $18.01 an hour
Interacts with other departments including Enrollment and Medical Management to resolve issues.
Adheres to compliance requirements and CMS standards.
Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
Solid verbal communication skills including the ability to speak to associates and customers at all levels
Strong investigative and problem-solving skills
Strong commitment to Service Excellence and delivering a customer service experience that results in a Five Star CMS rating
Customer Service Advocate Ii (Remote)
By BlueCross BlueShield of South Carolina At , Nashville, 37214
Respond to, research and/or assist with priority inquiries and special projects as required by management
Provide feedback to management regarding customer problems, questions and needs
Maintain accurate records on complaints and/or other customer comments, and makes recommendations for changes to management
Follow through on complaints until resolved or reports to management as needed
Maintain basic knowledge of quality work instructions and company policies
1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience
Customer Service Manager I
By Entergy At , Vicksburg
Minimum knowledge, skills and abilities required of the position
Manage Municipal franchises within the Region including community development, local area economic dev. & strategic marketing plans.
Preferred: 3+ years of professional experience working in related role, within a customer service environment.
This position will be filled as a Customer Service Manager I.
Resolve escalated customer issues from MPSC, Executive Complaints, Contact Center, Media, etc. working with Customer Service Support group.
Responsible for external facing storm and emergency response including mobile CIC and peer network support as needed.
Customer Service Advocate I
By BlueCross BlueShield of South Carolina At Columbia, SC, United States
Excellent verbal and written communication skills.
Strong human relations and organizational skills.
2 years-of customer service or call center experience.
Knowledge of word processing, spreadsheet, and database software.
Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
Claims Customer Service Advocate Ii
By BlueCross BlueShield of South Carolina At Columbia, SC, United States
Continuing education funds for additional certifications and certification renewal
401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Paid annual leave – the longer you work here, the more you earn
On-site cafeterias and fitness centers in major locations
Wellness programs and healthy lifestyle premium discount
Customer Service Advocate - National Remote
By UnitedHealthcare At , Dallas, 75202, Tx
Sales or account management experience
3+ years of combined education, work and/or volunteer experience
Utilize time and resources effectively to achieve performance targets centered around a positive member experience
Participate in continuous learning and training sessions, developing new skillsets
High School Diploma / GED (or higher) OR equivalent work experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Customer Service Manager I
By Entergy At , Greenville, Ms
Minimum knowledge, skills and abilities required of the position
Manage Municipal franchises within the Region including community development, local area economic dev. & strategic marketing plans.
Preferred: 3+ years of professional experience working in related role, within a customer service environment.
This position will be filled as a Customer Service Manager I.
Resolve escalated customer issues from MPSC, Executive Complaints, Contact Center, Media, etc. working with Customer Service Support group.
Responsible for external facing storm and emergency response including mobile CIC and peer network support as needed.
Customer Service Manager I
By Entergy At Greenville, MS, United States
Minimum Knowledge, Skills And Abilities Required Of The Position
Manage Municipal franchises within the Region including community development, local area economic dev. & strategic marketing plans.
Preferred: 3+ years of professional experience working in related role, within a customer service environment.
This position will be filled as a Customer Service Manager I.
Resolve escalated customer issues from MPSC, Executive Complaints, Contact Center, Media, etc. working with Customer Service Support group.
Responsible for external facing storm and emergency response including mobile CIC and peer network support as needed.
Customer Service Representative - Benefit Advocate
By Trustmark At United States
Insurance, benefits, claims or medical/healthcare experience a plus, but not required.
Prior customer service experience working in a call center or in a position that entails handling calls is required.
Excellent communication skills necessary to be successful.
Please note that this position will be fully remote and open to those living within the U.S.
Handling call volumes averaging 30/calls per day and will be documenting all inquiries using our internal systems.
Working with your support team to appropriately refer unresolved inquiries or escalated calls based on customer service procedures and guidelines.
Customer Service Advocate - Christian Care Ministry
By Christian Career Center At United States
Meeting monthly service objectives as outlined by management
Essential Job Duties & Responsibilities
Offering prayer to all members and providers at every appropriate opportunity
Two (2) years customer service experience in a medical, dental, optical or related setting required
Two years high volume contact center experience preferred
Strong knowledge of computer hardware and software
Customer Service Advocate Ii
By BlueCross BlueShield of South Carolina At Richland County, SC, United States
5 years-of experience processing and adjudicating claims.
Knowledge of mathematical and statistical concepts.
Proficient in word processing and spreadsheet applications. proficient database software skills.
Preferred Software And Other Tools
We Prefer That You Have
Customer Service Associate I
By UST HealthProof At United States
Maintain a fully comprehensive understanding of the covered benefits, coding and reimbursement policies, and contracts.
Excellent verbal and written communication skills.
Attention to detail and problem-solving skills
Some experience in a customer service setting preferred
1-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
Previous Health Care Call Center/Customer Service Experience.
Customer Service Advocate - Remote In Cheektowaga, Ny ($16.00 - $31.44 / Hour)
By Talentify.io At United States
Sales or account management experience
New York residents' salary range is $16.00 - $31.44, based on factors such as education, work experience, and certifications
3+ years of combined education, work, and/or volunteer experience
Respond to and resolve customer service inquiries and issues related to benefits, eligibility, claims, and financial spending accounts
High School Diploma / GED or equivalent work experience
Familiarity with medical terminology, health plan documents, or benefit plan design in a healthcare/insurance environment

Are you looking for a rewarding career in customer service? Join our team as a Customer Service Advocate and help us provide exceptional service to our customers! As a Customer Service Advocate, you will be the first point of contact for our customers and will be responsible for resolving customer inquiries, providing product information, and ensuring customer satisfaction. If you have a passion for helping others and a commitment to providing excellent customer service, this is the job for you!

What is Customer Service Advocate I Skill Requirements?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints and inquiries

What is Customer Service Advocate I Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent customer service skills
• Strong communication and interpersonal skills

What is Customer Service Advocate I Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Service Advocate I Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Customer Service Advocate I Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer issues and complaints
• Follow up with customers to ensure satisfaction
• Maintain customer