Remote Healthcare Customer Service Representative ($21.00 / Hour)

Advantages Of Joining The Employer

• Opportunity for long-term career success
• Innovative solutions to address workforce challenges
• Hard work is rewarded
• Access to high-caliber talent and premium services
• Potential for growth is limitless

Job Duties

• Coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of patients
• Document calls in appropriate tracking systems and handle/escalate calls per established procedures
• Quickly and efficiently respond to incoming calls and faxes, identify how best to assist
• Handle a high volume of inbound calls from customers regarding patient assistance programs, compliance programs, and general questions
• Conduct insurance verifications to determine eligibility for coverage

Preferred Experience

• 2+ years of healthcare experience with Insurance Verification, Prior Authorization, or Benefit Investigations
• Experience working in a remote setting preferred
• Strong computer and technology knowledge
• 1+ years of experience in a call center environment or handling 50+ calls daily
• Excellent communication skills - both verbally and written

Schedule Commitments

• Program specific training duration is approximately 4 weeks, with training hours of 9:00a-5:30p EST or 6:00a-2:30p PST
• Onboard training is the first two days, anticipated training time for onboarding will be 8:30a-5p EST or 8:30a-5p PST
• Shift hours after training will fall between the program's hours of operations: 8:30a-8:00p EST/5:30 a-5p PST and will be determined once training is completed
• No PTO allowed during training period

Other Details

• 3-6 month contract, with potential for direct hire
• Start Date is 10/2
• $21 hourly pay rate

Additional Information

• Scammers are posing as the Employer. They will never contact applicants via Gmail, Telegram, or WhatsApp and will never solicit money.
• Reasonable accommodations for disabilities are available upon request. Contact [email protected] for more information.
• The Employer is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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