Fully Remote Customer Service Representative.

Fully Remote Customer Service Representative.

Careers for the Driven

Valvoline is actively hiring100% REMOTESupport Center Representatives. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

As we often say, it starts withallof our people — and that’s where you come in. We’re looking for humble, hungry and smart people to help us power the future of mobility. If you’re looking for a collaborative and flexible work environment that invests in your growth and success, you’ve come to the right place.

Salary:

Pay starting at $17.38/hour

Must be willing to work 12 - 9pm, 1 - 10pm, and 2 - 11pm EST including weekends (2 days off during the week).

In our Customer Support Roles, you would be responsible for:

• Delivering world-class service to customers with issues and inquiries via phone
• Remote position requires stable high speed internet and ability to hard wire directly to router
• Assess customers needs and requirements to help drive them into our stores
• Maintaining customer relationships
• Providing proactive communication to internal and external customers
• Taking back to back calls for a full 8 hour shift
• Using proprietary software programs to track calls
• Utilizing research skills to troubleshoot customer issues
• Quoting prives for services offered by the retail locations and their partners.
• Thriving in a fast-paced, service-driven environment
• Giving information regarding stores and services to customers

We offer:

• Terms and conditions apply and benefits may differ depending on position.
• Employee Discounts
• 4% company match on 401(k) if you contribute 4%
• Incentive pay*
• Advancement opportunities
• Personal Time Off
• Tuition reimbursement*
• Health insurance plans (medical, dental, vision)
• A fun work environment

Requirements:

• High School diploma or equivalent
• Flexibility to work late shift and weekends
• Ability to connect to modem/ internet
• AS or BS degree a plus
• Ability to multi-task in a fast-paced environment
• Excellent verbal skills
• At least one year of customer service experience or call center experience
• Team oriented

Females and minorities encouraged to apply.

Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.