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Customer Service Representative (Fully Remote)
Company | Verisys |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-10-01 |
Posted at | 7 months ago |
At Verisys we are passionate about improving people’s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Customer Service Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.
- Responds promptly and efficiently to incoming requests
- Communicates effectively to customers, providers, and internal teams
- Assists customers and healthcare providers with Verisys products
- Manages team mailbox, responds to emails within 8 business hours, and logs Salesforce cases to track progress of requests
- Provides excellent customer service via calls, chats, and emails
- Answers questions, solves problems, and makes sound decisions
- Works independently and within a team atmosphere to provide backup coverage
- Maintains high-performance metrics around quality and customer satisfaction
- Can pass a drug test and criminal background check
- Ability to adapt to change and adhere to established team processes
- Ability to multi-task and work in a fast-paced environment while remaining detail-oriented
- Strong customer service, critical thinking and problem-solving skills
- Ability to empathize with customer concerns and display a sincere desire to find a resolution
- Must have a dedicated space to work in a quiet, calm environment with little to no distractions
- Excellent written and verbal communication skills
- Ability to meet strict attendance guidelines
- Candidate must be able to work: 4 x ten hour shifts: Monday - Thursday from 7:30am-5:30pm MST
- Candidates must be at least 18 years old
- Required:
- Call center experience
- Preferred:
- Experience in Healthcare or related industry
- Bilingual Spanish/English
- High school diploma or GED is required
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