Remote Customer Service Representative ($21.00 / Hour)

Prospective candidates for this job will gain numerous advantages by joining our company. We offer a fully remote role with flexible hours, allowing you to work from the comfort of your own home. You will have the opportunity to support a leading international tech/retail company and be a key expert in providing direct support to internal employees. This role will challenge you to remove technical barriers and provide HR support to ensure employee satisfaction. You will build trust through personalized conversations and problem-solving skills, making a positive impact on employees' day-to-day experiences.

Key Responsibilities

• Consult and collaborate with partner teams to update and improve policies and resolve cross-functional issues
• Resolve inquiries by referring to available documentation and escalate when necessary
• Build customer trust through empathetic, personalized conversations and adjust case management plans to meet changing employee needs
• Receive and resolve inquiries via phone, chats, and emails from employee contact channels
• Take ownership of employee contacts, ensuring each contact is accepted and resolved with a high degree of problem-solving and customer satisfaction

Basic Qualifications

• Strong decision-making and problem-solving skills
• Minimum of 1 year of experience in a contact center/contact handling position
• Strong attention to detail and good interpersonal skills
• Willingness to work in a 24/7 support process, including night shifts if required
• Proficient with MS Excel, Word, and email writing
• High School Diploma or GED equivalent

Nice-to-Haves

• Experience in HR/HR shared services
• Experience providing consultation and guidance on human resources, benefits, or complex employee matters

Additional Information

• We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
• This temporary role may be eligible for medical, dental, and vision benefits, 401(k)/Roth, insurance, short and long-term disability, health and dependent care spending accounts, transportation benefits, employee assistance program, and time off/leave.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

About Employer

At Employer, we are dedicated to expanding career opportunities for skilled professionals. We provide high-caliber talent and premium services to thousands of companies across North America. As part of our team, you will have the opportunity for long-term career success and limitless growth. Join us in solving today's workforce challenges and shaping innovative solutions. Employer is a company within Allegis Group, a global leader in talent solutions. We are an equal opportunity employer and consider all applications without regard to race, sex, age, religion, national origin, disability, sexual orientation, or any other protected characteristic. If you require a reasonable accommodation, please contact us. For more information, visit our website.

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