People Experience Operations Specialist

Our people are foundational to our strategy– they are not ‘resources’ that we leverage! Our People team (formerly Human Resources) partners with leaders to engage and attract high performing, diverse, entrepreneurial talent. We continuously challenge ourselves to be BOLD in our thinking, design and delivery of people solutions that enable our people to be the best that they can be and drive exceptional ResMed success.
The primary role of the People Experience Operations Specialist is to serve as a key link between employees and the People team and must possess a strong sense of urgency, customer focus, anticipation of needs and a commitment to continuous improvement. You will be part of our People Experience Team, ensuring that employees, managers, and leaders get exceptional personal service that helps them quickly find information, navigate processes and systems, and get to the correct team with efficiency, empathy, and accountability. Additionally, the role will learn and assist with operational HR administration. This is an excellent opportunity to grow your career in HR. We are a growth organization with high focus on developing our people!
Let’s Talk About Responsibilities

• Run and provide people reports as requested
• May participate in small project work
• Monitor and answer frequently asked questions in our case management system
• Assist with HR administrative work such as entering employee changes in the HR System (Workday), completing paperwork that requires employee information, and sending templatized employee notification templates
• The primary objective of People Experience Operations specialist is to ensure all People related queries and requests are responded to in a timely manner through a tiered level of support, leveraging technology platforms, and focusing on high quality documentation and data integrity in core HCM systems to enhance customer experience.
• Intake critical employee information to help triage and provide warm handoffs to our people advisory team or centers of expertise
• Explore opportunities for continuous improvement and serve as an escalation point for shared services support as needed
• Research and provide timely follow up and engagement when the answer is delayed, not obvious or routine
• Participate in proactive outreach to new employees to curate a memorable new hire experience
• Help employees navigate our knowledgebase of policies, procedures, and articles
• Facilitate new hire orientation and act as the face of the People Experience team
• Performs other related duties as required and assigned

Let’s Talk About Qualifications And Experience

Required:

• Logical thinker who can assess a situation and provide the right balance of empathy, urgency, and diagnostic of next steps
• Degree in Human Resources or related field considered an asset
• Excellent written and verbal communication skills
• Minimum of 1 year of related experience
• Passion for learning and continuous improvement
• High-level of personal integrity and confidentiality
• Strong desire to provide an exceptional, personalized customer experience
• Strong communicator who takes ownership and initiative, relentless improver with customer empathy, and is results oriented.
• Workday system experience a must

Preferred:

• Experience with recruitment scheduling and coordination
• Strong comfort with excel and large data sets
• HR Professional certification and PHR/SPHR/CPHR considered an asset

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Subject to the absolute discretion of the company, this role is eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range for this position is:
25.16 - 37.74 USD Hourly
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!