People Experience Consultant Jobs

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People Experience Consultant
San Mateo, CA (hybrid)
We’re looking for a People Experience Consultant to join our People Experience team and provide support to HR Business Partners (HRBPs) aligned to our engineering and Platform Experience groups. The right candidate will have solid HR fundamentals; partnering with HRBPs to understand overall goals, requirements, culture, and challenges while collaborating with all HR Centers of Excellence (COEs) to deliver objectives. The ideal candidate will be passionate about HR, have a sense of urgency, seek continuous improvement, have experience working in a Shared Services model within a dynamic HR team, and take pride in delivering a positive customer service experience.
Principal Duties/Responsibilities:

• Deliver HR service as an extension of the HRBP team and as part of a core HR service team
• Embrace the adoption of digital platforms; including managing ServiceNow cases assigned to People Experince Consultant team
• Develop strong partnerships with business teams; understanding the unique practices and differences of each group
• Maintain and be responsible for employee data in Workday and develop/enhance HR procedures and documentation
• Assist HRBPs in a variety of projects on an ad hoc basis; including assisting on Human Capital Planning and OD, year-end performance review, ACP, and with other tasks as assigned
• Promote positive employee relationships through communication and interpretation of HR policies
• Assist Employee Relations with various projects including but not limited to performance issues, conflict resolution, involuntary terminations, and mutual separations
• Use data to drive decisions; create and maintain reports for HRBPs and the People Experience team, using department resources and developing new insights
• Focus on continuous improvement to analyze and make recommendations on existing HR policies, practices and programs and implement improvements
• Assist COE teams by supporting program launches and as Tier 2 escalation, responding to employee questions on all HR topics
• Partner with HRBPs and COEs to support business needs in areas such as, recruiting, mobility, performance management, total rewards, learning and development
• Serve as escalation point (Tier 2) for employee questions; focusing on developing relationships within the business group and providing exceptional service experience

Required Knowledge / Skills:

• 7-12 years previous experience in HR; in a fast paced, high tech or creative environment
• Experience using ServiceNow or other case management systems
• Ability to work in a global setting, with international colleagues
• Working knowledge of employment laws and federal and state regulations – Canada a plus
• Highly data literate
• Ability to maintain a high level of confidentiality and common sense regarding sensitive information is a must
• Strong Microsoft Word, PowerPoint, and Excel skills
• High level of initiative and responsiveness with an aim to quickly resolve problems
• Bachelor’s degree or equivalent
• Demonstrate versatility of experience and the ability to prioritize work from diverse sources
• Strong organizational skills, including the ability to multi-task and set priorities in a demanding environment
• Innovative and creative approach to problem solving
• Excellent communication skills and experience collaborating with people at all levels of the organization, with experience presenting information and data to all levels
• Proven experience of successfully partnering with senior HR and business leaders
• Experience using Workday or other HR systems

Bonus

• PlayStation fan
• Previous experience working with engineering teams
• Previous experience in the games or entertainment industry
• Sense of humor
• PHR or SHRM-CP certification
• Experience with performance management issues

At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more.
The estimated base pay range for this role is listed below.
$131,200 — $196,800 USD
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.