Director, People Operations Jobs

Who We Are

We’re a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.

Location: San Francisco, Culver City, Dallas

About The Role

The Director, People Operations will be responsible for supporting the overall people strategy and operations of the company. Reporting to the Vice President, People Operations & Total Rewards, this senior leader will lead the People Operations team in all aspects of managing people-related business processes, programs and policies. The role requires a leader with a deep understanding of what constitutes excellence in systems, infrastructure, and processes within a high growth organization, and who can build and motivate a team, driving them to achieve outstanding results.

About The Team

The People Team’s mission is to enable talent across the organization to do their best work while innovating for the future. Our team is global in nature and focuses on exceptional client service while being genuine, authentic, and empathetic to employees and their needs across the organization.

About You:

• You are an experienced leader with the capability of understanding the lowest level of detail and demonstrating a willingness to "roll up your sleeves" to get things done
• You have experience with complex global corporate structures and understand how best to lead people systems, technology and processes in a global environment
• You have at least 2 years of hands-on experience, using and administering Workday as your HRIS
• You have experience using innovative approaches to developing and delivering the best in class employee experience for the attraction and retention of top talent
• You have a successful track record of building and growing impactful teams
• You have 8+ years experience in human resources leadership working across a diverse portfolio of companies and industries
• You thrive in environments where you can use your super powers of strong problem solving and critical thinking skills while exercising sound judgment
• You have excellent communication and interpersonal skills
• You excel at process management, process documentation, and ensuring that processes receive regular review and auditing to be in a state of regular improvement
• You have a strong commitment to diversity, equity, and inclusion
• You are adept at program and project management–meaning you’re highly capable of leading the team to get stuff done but also when rolling out a program or process you approach it like a project to be led
• You have a Master's degree in Human Resources / Business Administration, or commensurate experience
• You have hands-on experience leading People administrative processes such as onboarding, offboarding, and maintaining accurate employee data
• You’re adept at leading the work of a team, delegating and assigning work and owning team outcomes. You combine the need to empower a team with the understanding that delegation should be relative to capability to ensure success
• You have proven experience handling confidential and critical information. You exercise discretion and show good judgment; honesty, integrity, and trust-building behaviors in all dealings. This is critical and required in this role

A day in the life of our Director, People Operations:

• You will work closely with cross functional senior leaders to create and implement policies and initiatives that support the company's business goals, and align with the company’s business strategy
• You will identify and address people-related risks and opportunities, while also developing a knowledge base to enable your team to provide best-in-class support to employees across the globe
• You will have responsibility for accurately maintaining updated employee data in all People systems
• You will act as the escalation point for troubleshooting and resolving process issues as it relates to onboarding, offboarding, and employee data updates
• You will collaborate with partners to develop and deliver an effective onboarding and offboarding process
• You will develop and lead members of your team, ensuring their growth and development. Additionally, you will focus on enhancing the effectiveness of the People Operations team’s work, fostering their ability to drive improvements in their processes
• You will build and maintain a strong people operations team that is committed to providing excellent service to team members and supporting the company's success
• You will implement scalable global people operations, strategies, processes and infrastructure, refining current people operations to streamline and automate processes to ensure consistency, accuracy, and best-in-class services
• You will drive continuous improvement to our People processes, systems and workflows ensuring the best in class, people-first experience

Benefits:

• Competitive salary
• Pet friendly - pet insurance
• Fun, passionate and skilled co-workers
• Support program for new parents
• 401(k) plan with employer match
• “Use What You Need” time away from work policy
• Medical, dental, vision, STD, LTD, and life insurance
• Employer paid commuter benefit
• Health care and dependent care FSA

Questions about Crunchyroll's hiring process? Please check out our FAQ.

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About Crunchyroll

Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing.

Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.

The Crunchyroll app is available on over 15 platforms, including all gaming consoles.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Our Company Values

You’ll see these in action if we’re lucky enough to have you:

• Courage - When we overcome fear, we enable our best selves.
• Service - We serve our community with humility, enabling joy and belonging for others.
• Kaizen - We have a growth mindset committed to constant forward progress.
• Curiosity - We are curious, which is the gateway to empathy, inclusion, and understanding.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LifeAtCrunchyroll

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - San Francisco, CA

$129,000—$162,000 USD