Manager, People Operations Jobs

As a Manager of People Operations, your primary responsibility will be to lead a small team in the design and delivery of exceptional HR operational practices that create a positive employee experience at all phases of the employee life cycle, and for employees at every level. You will participate in the development and implementation of service agreements, metrics, and performance goals for People Operations, as well as auditing data for quality, accuracy and timeliness. You will drive continuous improvement in key HR areas, including compliance, on-boarding, off-boarding, and engagement. HR data and analytics will inform your decision-making process as you drive team objectives and support the broader goals of the organization, and deliver recommendations through a consultative approach.

Essential Duties & Responsibilities:

● Lead People Operations team members and processes for end-to-end employee lifecycle support, including a strong focus on on-boarding, employee data management, and off-boarding

● Provide the team with clear direction and guidance over work assignments, process flow, and decisions to drive results

● Model sound business decision making based on continuous analysis, experience and judgment

● Identify new processes and/or services to streamline or automate workflows, to create efficiencies, and to ensure satisfaction for partners in Finance, IT, and Compliance, as well as other stakeholders

● Oversee and manage the inbound requests to our team mailbox (ticket system)

● Serve as a thought partner to senior leadership in the development and execution of people operations strategy

● Maintain compliance with local, state and federal employment laws and regulations

● Own the ongoing evolution of the people experience process to ensure consistent, thoughtful, and high quality resolution of complex queries/issues

● Conduct proactive data and process audits or quality checks to ensure accuracy while promoting continuous learning across the team

● Model a project management mindset, with an effective change management perspective

● Serve as a cultural role model to a wider team

Qualifications / Requirements:

• Excellent interpersonal, verbal, and written communication. High level of ethics, integrity, discretion and confidentiality
• High technical proficiency, HRIS implementation, including Google Workspace and Microsoft Office
• Bachelor’s degree, or equivalent combination of education and experience
• Broad-based knowledge of HR best practices and awareness of laws and regulations
• A minimum of 8 years of experience in Human Resources; healthcare or technology industries preferred
• Demonstrated ability to manage and resolve complex issues with creativity and a positive approach
• Requires an individual to maintain the ability to work in an environment with PII data
• Demonstrated ability to apply autonomous decision making in a dynamic environment, subject to changes in priorities, ambiguity and limited direction
• Professional certification preferred; SHRM-CP or SHRM-SCP
• Experience across multiple work environments, diverse exposure to common HR tools and platforms

What we offer:

● Remote culture with company equipment, virtual access, and monthly internet allowance

● Self-managed Flexible Time Off / Paid Time Off + eight paid holidays per year

● Parental Leave

● Wellness Programs (EAP, Calm App)

● 401(k) with company match

● Career Development: Tuition reimbursement, certifications, and seminars

● Health, Vision, Dental, Voluntary Life, and AD&D Insurance

● Health Savings Account / Flexible Savings Account

Expert Teams. Ingenious Technologies.

Our journey started in 2006 with medical billing and coding services for physicians, then pivoted to HCC coding for payers. We’ve grown by learning and listening to clients. Our entrepreneurial mindset drives innovation and collaboration. Fifteen years later, we are a platform company delivering insights and interventions using superior technology workflows.

Salary Range: $90,000-120,000/year

Pay is based on several factors, including but not limited to education, work experience, certifications, location, and other relevant factors. This is Episource’s good faith and reasonable estimate of the compensation range for this position as of the time of posting.

Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.