Manager, Arena Operations Jobs

Job Summary: Under General Supervision the Operations Manager is responsible for the overall direction, coordination, and evaluation of Arena Operations, including; Utility and Changeover. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Directs, supervises and schedules Utility and Changeover.
• Assists in the development of programs to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Determines staff hours and number of personnel required for events.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Provides yearly inventory of all equipment.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Ensures that union contracts, state, and federal regulations are upheld and adhered to.
• Investigates, analyzes and resolves operational problems and complaints.
• Reviews, and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Prepares schedules for Team Members and assigns them to specific areas for duty.
• Edits TMSS to resolve payroll discrepancies for the Operations Team Members.
• Attends meetings and training sessions, as requested.
• Various other duties and projects as assigned.
• Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances and laws.
• Serves as MOD (Manager on Duty) as required
• Assists in the development and implementation preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all company and governmental regulations.

Supervisory Responsibilities

• Is responsible for the overall direction, coordination, and evaluation of these units.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources and in alignment with union contracts; addressing complaints and grievances and, resolving problems.
• Manages subordinate supervisor(s), Foremen, Crew Leaders.
• Carries out supervisory responsibilities in accordance with company's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remain flexible and adjust to situations as they occur.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Work extended and/or irregular hours including nights, weekends and holidays, as needed.
• Engage in much decision-making that is generally governed by procedure and guided by policy.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Possess skills and experience in labor relations, union contracts, purchasing procedures and supervising/training personnel.
• Work independently, exercising judgment and initiative.
• Operate a personal computer using Windows, Microsoft Office including, Word, Excel, and Outlook, and other standard office equipment. CAD experience preferred.
• Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.
• Work in a fast-paced environment.
• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
• Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.

Education And/or Experience

• Ability to speak effectively before groups of customers or employees of organization.
• Must possess strong interpersonal, organizational, and communication skills.
• Minimum of 4 years facility management experience preferably in a union environment.
• Customer focused; committed to catering to customers
• Prior knowledge of arena changeovers preferred.
• Bachelor's degree (B. A.) from four-year college or university; or three to four year’s related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Capable of working extended hours such as nights, weekends, overtime, being on-call, and holidays as necessary.
• Ability to oversee a safety program, with emphasis on awareness, discipline and compliance.
• Must have knowledge of Microsoft Word, Excel, Outlook and Time-Keeping systems.
• Ability to write routine reports and correspondence.
• Bilingual English/Spanish preferred.
• Must be able to read, write, speak, and understand English.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Access, and Outlook; Project Management software; List Processing.

Certificates, Licenses, Registrations

• Must possess a valid California Driver's License.
• Forklift certification preferred.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places and outside weather conditions.
• The noise level in the work environment is usually moderate to very loud, depending on the event as well as the location.
• While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

The expected annual base salary for this exempt role is $60,000 - $65,000. Final offers for this role will be made within the parameters of the salary range provided. Years of experience, skills, and other factors are considered when determining the salary offered. Total compensation & offer package will include the following:

• Self-Directed Paid Time Off, Parental Leave
• Comprehensive Medical, Dental and Vision benefits for employees and dependents
• Employer 401K match
• Sacramento Kings home game tickets, team store discounts, and more!

This is not necessarily an exhaustive list of all skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change.