Vp Of Operations Jobs

Reporting to CEO

Operations at Cyber Forza is a collaborative, customer centric group focused on maximizing the revenue realization of customer contracts. The role of operations is to deliver visibility across the entire revenue team, improve efficiency across the revenue process, drive revenue predictability, and achieve growth.

• Increase efficiency through alignment – The VP, Operations will be responsible for realizing the revenues by delivering the Cyber Forza products to our customers by ensuring that all departments from sales, service delivery, finance, customer experience is aligned, and revenue is not lost due to delay or unavailability of products.

• Revenue Recognition – Sales closes orders, finance invoices when orders are delivered, and customer success ensures that the solution is deployed. Ops is responsible for ensuring the Cybersecurity products that enable the solution are configured and delivered to the customer on time. The VP will be responsible for overseeing order management, inventory forecasting, revenue recognition, procurement and managing the delivery velocity of Cyber Forza products. Operationalize the end-to-end customer journey by implementing order processes, methodologies, and policies with a focus on speed, scale, and repeatability.

• Strategy Development – VP will spearhead strategy development for the Operations function: plan, allocate resources, identify and resource large initiatives, and determine operational roadmap.

• Cyber Forza Supply Chain Process - V VP will be responsible for ongoing evaluation of current processes (overhauling these where necessary to improve productivity by leveraging industry best practices and designing process), tools, and reporting improvements, enabling the team to work smarter. Work with the enablement team, sales leadership, executives, and first-line managers to constantly improve execution techniques within the org, diagnose problems, and develop workflows, to improve rep performance and efficiency.

• Scale Initiatives – VVP will be responsible for conceiving and implementing new technologies, automation of processes to improve customer experience. These would include but not limited to creating a scalable reverse logistics program, expanding Cyber Forza 24x7 service support on a global basis.

• Quality – VVP will be responsible for implementing quality best practices at Cyber Forza which includes the quality of service, developing and meeting customer SLAs, be the voice of Cyber Forza to our customers.