Operations Manager Jobs

Job Details

Job Location

Progress - Irvine, CA

Salary Range

$92,732.00 - $139,098.00 Salary

Description

Hybrid Work Model

SEGA. . . What do you think of when you hear that word? Do you think of the console with the iconic, harmonized voice fire ups or do you think of the countless gaming hits from Sonic the Hedgehog, Golden Axe, or the Persona series? . . .

When we think of SEGA, we think of its evolution as a pioneer in the video game market to one of the most prominent video game developers and publishers ever! Globally, SEGA has over 5,000 employees passionately working to bring the best gaming entertainment to players around the planet. We have one of, if not the richest, portfolio of original IPs something we are very proud of and excited about as the market continues to change.

New streaming technologies and shifts in the retail landscape are well poised for what will be the most disruptive and innovative time in our industry. Our IP strategy positions us well for this, and we are enthusiastic about the future!

There's never been a more exciting time in the company's history to join SEGA!

Qualifications

Job Summary:

The Operations Manager is a process management role within the Production department that encompasses ownership of Content Review, budget tracking, and process documentation. This position would be a part of the PD Ops team (a support team within the PD group) and report to the Associate Director of Operations.

Duties And Responsibilities

Content Review

• Field incoming requests and ensure Content Review Committee has adequate context
• Catalogue and archive feedback and decisions for future reference and to use as case studies, or to repurpose for educational purposes with our development teams early in development
• Track ongoing content reviews for easy reference; categorize by severity to determine appropriate level of review
• Manage the participants of said committee, including a broad range of representation from SOA and EU-based SEGA staff of varied cultural backgrounds
• Manage the Content Review process to ensure the increasing volume of requests across our portfolio get appropriate feedback and risk mitigation in a timely manner.
• Manage external vendor requests for content of particularly sensitive nature, ensuring contracts, timelines, and deliverables are clearly managed

Budget Tracking

• Design and develop methods to improve the accuracy, consistency, accountability, and visibility of PD budgets and their associated resource allocations.
• On a monthly basis, circulate the allocation tracker, review ongoing spend vs. budget and meet with each project’s Producer to account for any discrepancies. Flag PD management for any risks to forecasted costs based on accrued actuals. Help determine appropriate interventions and escalations
• Update internal cost forecasting tools and provide PD with project budgets based on planned resource allocations. Review project decks for accuracy prior to meetings. Work with Accounting, Business Planning, and Inline teams to ensure tools and information meet the needs of all teams
• Work with Loc management to track average output of translators and editors, using a data driven approach to plan necessary resources for a particular project based on volume and content type (ie. wild, ADR, face capture, etc[BA1] .)
• Work with Legal to establish and update MSAs with Loc, VO, QA, and other related vendors. Track and compare partner costs annually, negotiate for better rates where feasible to ensure we are getting the best value
• Support producers on individual title planning and tracking (ie. digest vendor reports, external localization costs)
• Plan and track annual department expenses in review with VP, Director, and BP team (ie. tools, software, fonts, renewals, dept. events, etc.)

Internal Process

• Review internal Confluence articles and vet for accuracy; Socialize Confluence updates via newsletter and/or recurring department meetings
• Review department job descriptions in collaboration with department management and update when necessary
• Work with department leadership to design and annually review and update a set of onboarding documents for new hires
• Help drive usage of important PD documents (ie. Credits template, binary master sheet) by communicating process and document updates through a recurring newsletter
• Be the go-to source for all internal PD process documentation, ensuring that all forms are up-to-date and properly audited.
• Act as the department’s Data Champion. Manage all communications related to CVAA
• Schedule and plan internal PD post-mortems. Host discussion and ensure Producers synthesize into reports for dev teams

Qualifications And Skills

• Strong organizational skills to handle multiple tasks and responsibilities efficiently
• Process management expertise
• Proven track record in project management
• Excellent communication skills
• Advanced skills in Microsoft Excel
• Proficiency in budget tracking. Familiarity with accounting principles and cost management
• Bilingual in Japanese a plus
• Experience working at a fast-paced game studio
• Continuous improvement mindset, ability to drive positive change within the organization