Operations Manager Jobs

MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

• Daily, weekly and monthly review of key operational metrics.
• Participates in location labor and employee relations activities.
• Effectively manage on-time performance and driver availability.
• Effectively and frequently communicate with location staff and support team members.
• Effectively manage all call center functions.
• Contributes to maintain the safety culture of the division.
• Implement, promote and adhere to company policies and procedures.
• Maintain client contact routinely to meet or exceed expectations.
• Effectively manage customer relations through both direct contact and outreach programs.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Identify, select, train and mentor location staff.
• Assist with conducting periodic departmental audits.

Talent Requirements:

• Trapeze experience preferred.
• Experience managing fast paced environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity.
• Knowledge of the contractual obligations is a must to perform this job correctly.

Starting salary range: $77,000 - $87,000

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.