Event Sales Manager Jobs

Chicken N Pickle, the hottest new entertainment concept in town, is looking for an Event Sales Manager. Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing all voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept. If this sounds like you, we want to hear from you!

The Event Sales Manager is responsible for overseeing the team of Event Sales Coordinators across multiple locations. As the Event Sales Manager, your first responsibility is to ensure a great experience for customers booking their events on our properties. You must be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues Event Sales Coordinators are facing. Additional duties include growing a strong and reliable team, defining operational procedures, monitoring and meeting sales targets, and continually working to scale the team by introducing efficiencies into the overall operations.

Event Sales Manager Responsibilities:

• Demonstrates and supports a culture of diversity, equity and inclusion
• Help Event Sales Coordinators with larger events as needed
• Ensure team is meeting the financial targets for inbound events
• Maintain documented procedures and continually look for ways to improve or streamline processes to better support our guests
• Maintain professional and technical knowledge by tracking emerging trends in Event Operations Management
• Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
• Develop operational guidelines to maximize guest experience and ensure effective customer communication, event planning, and contract preparation is happening
• Review call center data to ensure proper coverage of inbound phone calls
• Ensure the team is booking space on the property within the documented guidelines
• Monitor software updates and training to roll out to the team
• Taking on other tasks or projects to support employees, other managers, and call center operations
• Hiring, training and coaching the Event Coordinators
• Regularly check-in with the Event Sales Coordinator team to give organization updates, answer their questions, offer continuous learning opportunities
• Act as the point of escalation guiding Event Sales Coordinators through difficult calls or issues, diffusing angry guests, or handling issues that cannot be fielded by the EC
• Remain in contact with restaurant staff to ensure guests are having a superior experience, events are organized and successful and address any concern

Event Sales Manager Character Traits:

• Understand processes and the ability to find information quickly
• Manage an independent work schedule with integrity and as expected
• Eager to learn new sales skills
• Contribute to a collaborative environment with the Sales Team and other departments within the restaurant
• Ability to work for and lean into a start-up mentality
• Maintain a calm, even-tempered, customer-focused demeanor

Event Sales Manager Key Qualifications:

• Proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis
• Minimum five (5) years direct related work experience required
• Knowledge of management principles and familiarity with company products, services, and policies
• Decisiveness and attention to detail
• Ability to multitask and remain calm under pressure
• Bachelor's Degree required
• Strong coaching and leadership skill, ability to motivate employees
• Minimum three (3) years experience in customer care/call center environment required
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Ability to travel up to 35%, may include overnight travel to other locations