Event Services Manager Jobs

At Thompson Seattle, we believe our guests select Thompson because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Thompson is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Goal of the Event Services Manager: Effectively and proactively monitors the daily functions of the Events Department. This is including providing support and guidance to the banquet team, The Catering and Convention Services team, the Convention Services floor department and Banquet Beverage. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.

The Event Services Manager Responsibilities may include:

• Supports and Manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.

• Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement

• Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications

• Responsible for proactively reviewing staffing and equipment needs

• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage

• Responsible for maintaining a high energy, positive, professional appearance

• Responsible for developing innovative and creative décor for Banquet function space

• Responsible for short and long term banquet functions in the front and back of the house

• Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.

• Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions

• Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

• Ability to develop ideas for special events and holiday functions

• This position will help out in the F&B Outlets as needed

Event Services Manager are an integral part of the hotel's overall Food and Beverage team. Your colleagues will work along with the Restaurant Manager, Executive Steward, Beverage Manager, and Room Service Manager to ensure a successful Food & Beverage Team. Experience in the previous mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director.

• A true desire to understand and anticipate the needs of others in a fast paced environment
• Previous experience as a Event Services Manager/Assistant, Event Services Captain or Event Services Supervisor preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge
• Candidates should be extremely creative, innovative, detail oriented and organized
• Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
• Hotel experience and a thorough understanding of all levels of banquet service

Benefits available with this position include:

• Paid Time Off:
• New Child Leave & Adoption Assistance
• 401k & Retirement Savings Plan (RSP)
• Short term disability insurance
• Compassionate Leave
• Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
• Basic Life Insurance

• Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.

• Sick Leave:
• 10 years or greater – 20 Days or 160 hours
• Hire Date Through Four Years – 10 Days or 80 hours
• Five to Nine Years – 15 Days or 120 hours
• Holiday Pay:
• Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.
• Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle’s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
• Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Additional perks may include:

• Flexible Spending Account
• Relocation assistance
• Cellphone Reimbursement
• Complimentary Dry Cleaning
• Tuition Reimbursement of $1,000.00 per calendar year
• Complimentary Room Nights for full-time and part-time positions after 90 days of employment
• Colleague Discounted Rates as of the 1st day of employment
• Subsidized ORCA Pass or free parking
• Employee Assistance Program

Wage Information

Salaried managers: The starting salary for this position is $75,000.00, which is applicable for the first year of employment. The entire range for the position is $70,600.00 - $106,000.00, Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.