Director, Business Operations - Remote

PayNearMe develops award-winning technology to facilitate the end-to-end customer payment experience, making it easy for businesses to manage and accept payments. The company enables more ways to pay by offering all major payment types and channels in a single platform. PayNearMe is the technology company that’s changing how payments are made.

We are a diverse and collaborative company that loves to delight its customers (merchants, consumers, etc.) with simple, useful and practical product/service offerings. PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments annually. We’re headquartered in Silicon Valley with our employees distributed all across the US. Help us reimagine payments!

We’re in growth mode and looking to add a dynamic Senior Manager, Business Operations, reporting to SVP Operations.

What you’ll own and be responsible for:

• Partner with Functional and Technical leaders to set data and systems requirements to support operations needs
• Lead project-based work with cross-functional teams to design and Implement operations best practices - focusing on cross-functional business processes
• Partner with Product and Engineering leads to define the right line between product functionality and enterprise tools
• Collaborate with leaders across the company to identify key metrics, build dashboards, and recommend data-driven actions to drive operational quality, scalability, and efficiency
• Identify, size and prioritize company-wide projects that enable PayNearMe to efficiently drive rapid growth
• Support Enterprise Tool selection, optimization/rationalization and support for cross-functional processes including Sales, Finance, HR, Legal, etc

Requirements

• Proven problem solving and process improvement experience including issue identification, process mapping, opportunity quantification/prioritization, and solution design
• 7-10 years relevant experience in Management Consulting or Operations analysis
• Bachelor’s degree, Master’s degree a plus
• Payments industry experience is a plus
• Experience with key Enterprise tools (Salesforce, etc.) a plus
• Proven ability to collaborate across all functions and levels within an organization in order to drive projects through to completion
• Knowledge of Lean / Six Sigma methodologies or Project Management methodologies a strong plus
• Comfort working with a widely distributed team in a fast-paced environment where goals may be ambiguous or change quickly
• Strong written and verbal communication skills including presenting to and influencing large groups

Location: Flexible/Remote

Travel: Twice a year to headquarters

Benefits

• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• 401k plan
• 13 scheduled holidays
• Fast- paced and professional work culture
• Volunteer Time Off
• Premium medical benefits including vision and dental (100% coverage for employees)
• $250 stipend to enhance your WFH setup
• Paid parental bonding leave
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• 2x / year in-person team meet-ups (2-3 days, company paid)
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Base salary per year (paid semi-monthly)
• Paid sick leave, jury duty, bereavement
• Company-sponsored life and disability insurance
• $50 monthly communication expense stipend to go towards your phone/internet bill

Salary Range: $175,000 - $200,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE

Effective Date: January 1, 2020

Last Reviewed on: December 23, 2019

PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about:

• The purposes for which the Company uses that Personal Information
• The categories of Personal Information that the Company collects and maintains about applicants; and

For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company.

• Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions
• Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well
• Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis
• 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code
• Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations
• 1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency
• Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing
• Personal Information Categories from Cal. Civ. Code

Assistance for Disabled Applicants

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