Sr. Director/Vp, Business Operations - Remote

PayNearMe develops award-winning technology to facilitate the end-to-end customer payment experience, making it easy for businesses to manage and accept payments. The company enables more ways to pay by offering all major payment types and channels in a single platform. PayNearMe is the technology company that’s changing how payments are made.

We are a diverse and collaborative company that loves to delight its customers (merchants, consumers, etc.) with simple, useful and practical product/service offerings. PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments annually. We’re headquartered in Silicon Valley with our employees distributed all across the US. Help us reimagine payments!

We’re in growth mode and looking to add a dynamic Sr. Director or VP (DOE), Business Operations, reporting to CFO.

What you’ll own and be responsible for:

• Provide guidance in the selection, optimization and rationalization of enterprise tools that support cross-functional processes, including Sales, Finance, HR, Legal and more
• Lead project-based initiatives in collaboration with cross-functional teams to design and implement operational best practices, with a primary focus on streamlining cross-functional business processes
• Strategically identify, size and prioritize enterprise-wide projects that optimize PayNearMe's ability to support rapid expansion
• Partner with leaders from various functions and technical teams to establish data and system requirements that align with operational needs
• Collaborate with Product and Engineering leaders to delineate the boundaries between product functionality and enterprise tools, ensuring an aligned enterprise IT strategy

Requirements

• Knowledge of Lean/Six Sigma methodologies or Project Management methodologies is a significant advantage
• A demonstrated ability to foster collaboration across all functions and levels within an organization, effectively driving projects to successful completion
• Exceptional written and verbal communication skills, including the ability to deliver engaging presentations to large groups
• Experience owning, integrating and supporting key enterprise tools such as Salesforce, Zendesk, Jira, Confluence, etc
• Comfort working within a widely distributed team in a fast-paced environment, where goals may be ambiguous or subject to rapid change
• Proven expertise in problem-solving and process improvement, encompassing issue identification, process mapping, opportunity quantification, prioritization, and solution design
• Experience within the payments industry is a valuable asset
• A substantial 10+ years of relevant experience in Service Operations or Management Consulting
• A Bachelor's degree is required, and a Master's degree is highly desirable

Location: Flexible/Remote

Travel: Team meetings twice a year

Benefits

• 13 scheduled holidays
• Paid parental bonding leave
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• 2x / year in-person team meet-ups (2-3 days, company paid)
• $250 stipend to enhance your WFH setup
• Base salary per year (paid semi-monthly)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Fast- paced and professional work culture
• Company-sponsored life and disability insurance
• 401k plan
• $50 monthly communication expense stipend to go towards your phone/internet bill
• Volunteer Time Off
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• Paid sick leave, jury duty, bereavement

Salary Range: $225,000 - 270,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE

Effective Date: January 1, 2020

Last Reviewed on: December 23, 2019

PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about:

• The purposes for which the Company uses that Personal Information
• The categories of Personal Information that the Company collects and maintains about applicants; and

For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company.

• Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis
• Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations
• Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well
• Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions
• Personal Information Categories from Cal. Civ. Code
• Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing
• 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code
• 1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency

Assistance for Disabled Applicants

Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.