Vp, Operations (West Region)

Company Overview

Everside Health is a national on-site, near-site and virtual primary care provider on a mission to fix America’s broken healthcare delivery model. We are technology-driven and care-obsessed. With our expanding reach, scale, and expertise, we truly make an impact on a national level by serving more clients and improving the health of more people, all while achieving the goal of reducing the total cost of healthcare for employers and organizations. That’s why we exist – and our relentless focus through care delivery access, technology, transparency, and relationships drives us every day.

GENERAL PURPOSE OF THE JOB

The purpose of the VP Operations at Everside Health is to lead clinical operations and client relationships for an assigned market. The individual will work in a fast-paced, high-growth environment. This dynamic leader will oversee a team of clinicians (including providers, medical assistants, and others), regional managers, and/or supervisors who are passionate about transforming healthcare.

Essential Duties & Responsibilities

• Promotes a culture of service excellence and patient satisfaction as measured by Net Promoter Score surveys and client feedback.
• Leads by example and promotes compliance with Everside’s policies and procedures in addition to all pertinent local, state, and national regulations.
• Partners with regional medical director to drive improvements in clinical outcomes and population health. Leads a culture of patient and teammate safety throughout the region.
• Support sales efforts in assigned region.
• Establishes, maintains, and reports on key performance indicators both internally and to clients. Focuses on enhancing Everside’s value proposition and achieving return on investment for our clients.
• Oversee operations for a multi-state geography with 20+ health centers and 60+ FTEs. Direct reports include directors, regional managers, supervisors, and providers (physicians, advanced practice providers, mental health professionals, etc.).
• Manages robust, repeatable, and efficient risk-management activities to ensure patient safety and business risk mitigation, aligning with appropriate healthcare and industry best practices and certifications.
• Develops and leads a high performing team focused on patient engagement and satisfaction; clinical quality; client relationships, satisfaction, and retention; teammate selection, engagement, and retention; and financial performance including P&L responsibility.
• Drives utilization of Everside Health’s services among eligible patients through marketing efforts, individual patient outreach, and client partnerships.
• Serves as primary contact and strategic partner for clients in assigned region. Leads monthly, quarterly, and annual client meetings. Collaborates with clients to understand their needs and offer additional Everside services to serve their population. May also oversee one or more client success managers.

Minimum Qualifications

• Action Orientation: Enjoys working hard and looks for challenges; able to act and make decisions quickly and strategically, even with limited information; leads with a “take-charge” attitude; takes unpopular stands when necessary.
• Performance: Proven track record of exceeding goals and achieving bottom-line results; ability to make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of clinical understanding and health center management required.
• General Management: Has a thorough understanding of finance, systems, HR, and Lean concepts with a proven track record leading a full range of business functions and systems.
• Minimum of 8 years of demonstrated progressive experience, with 5 years in healthcare operations, scaling an organization, and developing a performance culture among a group of diverse, talented individuals.
• Bachelor’s degree required. Master’s degree in business or healthcare administration preferred.
• Ability and willingness to travel up to 50% to support health center operations and client relationships in assigned region.
• Leadership and Organization: Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect clinical staff both on an individual level and in groups; capacity to enforce accountability; develop and empower staff from the bottom up while leading from the top down.

Pay Range: $140,000 - $180,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.