Register
Recruit Create CV

Client Retention Specialist Jobs

Insurance Retention Specialist Jobs
By AAA Club Alliance At , Remote
Proficiency in navigating required computer applications (MPS, MRM, carrier application, internet/intranet, and agency management system).
Achieve the required quality rating of customer phone interactions as rated by management and or external quality assurance review teams.
Meet established productivity measures established by management team in support of the Agency performance.
A market competitive hourly rate depending on experience
Excellent verbal and written communication skills with the ability to make quick decisions.
A self starter with the ability to multi-task and learn new skills & technology quickly.
Client Retention Specialist Jobs
By Beyond Finance At United States
Proficient in using various computer applications and customer relationship management (CRM) software.
Issue Resolution: Identify and resolve customer concerns and issues in a timely and effective manner, ensuring a positive customer experience.
Customer Feedback: Gather and document customer feedback, providing valuable insights to improve our products, services, and overall customer experience.
Product Knowledge: Maintain a comprehensive understanding of our financial products and services to provide accurate and relevant information to clients.
Excellent verbal and written communication skills with a demonstrated ability to empathize and connect with clients.
Strong analytical and problem-solving skills to understand customer needs and provide effective solutions.
Account Manager - Retention Specialist (Remote)
By Yelp At United States
You have experience in account management, sales, advertising, or small business (preferred)
You have excellent time management and organizational skills with the ability to track and complete numerous details
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You have a Bachelor's Degree or 3+ years of relevant client facing experience
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
Retention Specialist Jobs
By Saks Fifth Avenue At New York City Metropolitan Area, United States
1-2 years experience in marketing (digital or e-commerce preferred; internship experience accepted)
Previous direct experience in email marketing
Proactively resolve problems and roadblocks in order to keep workflow on schedule and escalate higher level conflicts to manager for resolution.
Other duties as assigned by manager
Benefits package for all eligible full-time employees (including medical, vision and dental).
Bachelor’s Degree from an accredited four-year college or university (marketing, advertising, communications, or related field preferred)
Patient Retention Specialist Jobs
By One Community Health Sacramento At Sacramento, CA, United States
Enter data and document patient notes in Epic, ARIES, SHARE or any other data management system.
Remind patients who are self-managed about medical and lab appointments.
Highschool diploma or GED with at least 3 year's related work experience.
1 year of experience in HIV/AIDS service
1 year of experience providing services amongst LGBTQ and minority/underserved communities.
Conduct retention activities that include, but are not limited to outreach calls, mailing letters, visiting homeless encampments, and patient homes.
Community Job Retention Specialist
By Niagara University At Bronx, NY, United States
1+ year of case management or related experience
Experience working with individuals with socio-economic barriers OR an equivalent combination of related education and experience
The Knowledge And Skills Required For The Position Are
Bachelor's degree from an accredited college or university in social work, education, or a related field
competitive compensation, great benefits, and plenty of opportunities for personal and professional growth
Requirements For a Community Job Retention Specialist
Customer Retention Specialist Jobs
By Trupanion At Seattle, WA, United States
1+ year of successful Customer Retention experience in a fast-paced call center
1+ year of customer service experience
Experience using and learning complex computer systems
Full medical, dental, and vision benefits at no cost to the employee
Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values
Retention Specialist (Remote) Jobs
By American Specialty Health At United States
Processes outreach requests to fitness centers and key decision makers within specified turnaround times in support of Manager’s expectations.
Processes requests within specified turnaround times in support of Manager’s expectations.
Maintains working knowledge of PROMIS and business processes related to database maintenance including CRM.
Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required.
Minimum 2 years’ experience in customer service, resolving complex issues.
Excellent computer skills to include Word, Outlook and Excel.
Consumer Retention Specialist (Remote)
By Windstream Communications At , , Ga
Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.
Prior Consumer DCRIS, CAMS, and Wincare experience is preferred, but not required.
Excellent verbal and written communication skills
Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Be the voice of the customer and a customer advocate to the leadership team
Log the customers reasons for calling and resolution taken using our Retention Recommender.
Consumer Retention Specialist (Remote)
By Windstream Communications At , Remote
Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.
Prior Consumer DCRIS, CAMS, and Wincare experience is required, at this time.
Excellent verbal and written communication skills
Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Be the voice of the customer and a customer advocate to the leadership team
Log the customers reasons for calling and resolution taken using our Retention Recommender.
Account Manager - Retention Specialist
By Yelp At , Remote $50,000 a year
You have experience in account management, sales, advertising, or small business (preferred)
You have excellent time management and organizational skills with the ability to track and complete numerous details
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You have a Bachelor's Degree or 3+ years of relevant client facing experience
You have experience retaining and upselling clients (strongly preferred)
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
Nursing Retention Specialist Jobs
By Texas Children's Hospital At , Houston, 77001, Tx
Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or other related healthcare, business, or science field preferred
Develops and implements strategic initiatives, programs, and processes for engaging and retaining diverse nursing & patient care talent
Initiates and maintains relationships with School of Nursing programs/affiliations and conducts onsite and/or virtual visits
Designs and deploys campaigns in marketing platforms in collaboration with HR communications
Establishes and maintains robust reporting models to track retention and engagement metrics, root cause analysis and trends
Actively participates in task forces, committees, and represents senior leadership or any of their areas of responsibility on multidisciplinary teams
Remote - Insurance Retention Specialist
By AAA-The Auto Club Group At United States
Demonstrate advanced insurance and product knowledge with a high level of technical skills
Demonstrate effective use of time management
Achieve insurance and membership save goals and other performance expectations as defined by management
Demonstrate excellent customer service skills in a fast-paced, customer-focused call center environment
Demonstrate strong skills in the use of PC applications such as Microsoft Office
College-level coursework, certification, or equivalent (i.e., continuous learning)
Retention Specialist Jobs
By CVS Health At , , Fl $43,700 - $100,000 a year
1 year of account and/or vendor management experience
Raise internal or member concerns with management as necessary.
Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.
Communicate project requirements, status, open issues, and timeline to all team members.
Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).
Strong written and verbal communication and presentation skills.
Lieutenant (Retention Ofc) (#010586) Retention, Enoree (Spartanburg) Level 2
By South Carolina Department of Corrections At Spartanburg County, SC, United States
Consult with training academy and institutional management team re: new hire job performance.
Oversee correctional officer skills enhancement program (COSEP) training.
Three (3) years’ experience in correctional security or police work to include one (1) year of correctional supervisory experience.
Conduct performance evaluations and observation reports on all uniform new hires on all shifts.
Monitor, evaluate, and track new hires' progress through the first year of employment.
Submit recommendations/reports to appropriate staff.
Retention Specialist Jobs
By CVS Health At Florida, United States
1 year of account and/or vendor management experience
Raise internal or member concerns with management as necessary.
Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.
Communicate project requirements, status, open issues, and timeline to all team members.
Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).
Strong written and verbal communication and presentation skills.
Customer Retention Specialist Jobs
By Top Turf Inc At , Charlotte, 28269, Nc $13 an hour
Time management skills, including punctuality for being on time attendance
Good Verbal and written skills
Experience in customer support or issue resolution
Educating customers on the value of our services
Providing internal feedback on how to improve customer retention
Ability to maintain and personify our core values – positive attitude, customer first, professionalism, dedicated, and have desire to succeed
Remote - Insurance Retention Specialist
By Auto Club Group At , Remote $17.76 - $31.56 an hour
Demonstrate advanced insurance and product knowledge with a high level of technical skills
Demonstrate effective use of time management
Achieve insurance and membership save goals and other performance expectations as defined by management
Demonstrate excellent customer service skills in a fast-paced, customer-focused call center environment
Demonstrate strong skills in the use of PC applications such as Microsoft Office
College-level coursework, certification, or equivalent (i.e., continuous learning)

Are you looking for an opportunity to use your customer service and problem-solving skills to help retain clients? We are looking for a Client Retention Specialist to join our team and help us keep our clients happy and engaged. If you have a passion for customer service and a knack for finding creative solutions, this could be the perfect job for you!

Overview:

A Client Retention Specialist is responsible for maintaining and improving customer relationships by providing excellent customer service and support. They are responsible for identifying customer needs, resolving customer issues, and ensuring customer satisfaction.

Detailed Job Description:

The Client Retention Specialist is responsible for providing customer service and support to existing customers. This includes responding to customer inquiries, resolving customer issues, and providing customer feedback. The Client Retention Specialist will also be responsible for identifying customer needs, developing customer relationships, and providing customer education.

What is Client Retention Specialist Job Skills Required?

• Excellent customer service and communication skills
• Ability to identify customer needs and develop customer relationships
• Ability to troubleshoot customer issues and provide solutions
• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Client Retention Specialist Job Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• At least two years of customer service experience
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software and applications

What is Client Retention Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer service metrics and analytics

What is Client Retention Specialist Job Experience?

• At least two years of customer service experience
• Experience in customer relationship management (CRM) systems
• Experience in customer service metrics and analytics

What is Client Retention Specialist Job Responsibilities?

• Respond to customer inquiries and resolve customer issues
• Identify customer needs and develop customer relationships
• Provide customer feedback and education
• Monitor customer service metrics and analytics
• Develop and implement customer service strategies
• Maintain customer service records and reports