Account Specialist I (Remote-Usa)

Compensation: $21-$23/hr

Benefits:

At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, 401k with a 4% employer match, FSA, paid sick leave, and generous paid time off (PTO) program. You can learn more about the benefits here. You are eligible to a Short-Term Incentive Plan with the target at 3% of your annual earnings, terms and conditions apply.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

JOB OVERVIEW:

Shift: 5:30am-2pm PST time zone

The Account Specialist will serve as a single point of contact to preferred clients and assigned field team members for samples processing in house – including communication regarding missing documentation, delays, changes, and customer-specific and field rep-specific questions. This concierge style service will be customized to the clients’ preferred methods of communication. Excellent and timely customer service is a hallmark of the program.

DUTIES AND RESPONSIBILITIES:

• Provide support to preferred clients in a timely and professional manner
• Document client interaction within Ambry systems completely and thoroughly.
• Routinely monitor and audit order statuses, providing executive support and analytical reports to preferred clients and Account Executives
• Respond to incoming requests from the field team in a timely fashion, answering their questions thoroughly or professionally directing them to the appropriate internal resource
• Support all Ambry staff and departments by streamlining outgoing requests
• Maintain follow-up work lists as assigned.
• Work towards mastering an understanding of Ambry products and processes to accurately answer questions, seeking clarification regularly from others to ensure comprehension
• Understand frequently asked questions and responses regarding Ambry products and processes, utilizing resources as needed.

EDUCATION AND KNOWLEDGE:

• Possesses a high school degree or equivalent
• College degree is preferred
• A copy of school transcripts or diploma is required for the employee file

TECHNICAL COMPETENCIES (Skill, Abilities and Capabilities):

• Mathematical Skills- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Certificates, Licenses, Registrations- none required.
• Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• General- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignments.
• Language Skills- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization.

EXPERIENCE:

• Previous experience in the customer service field is preferred
• Previous experience in health care or clinical laboratory administration is preferred

PRIVACY NOTICES

To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics

To review the UKG privacy notice, click here: California Privacy Notice | UKG

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community.

Ambry Genetics is an Equal Opportunity Employer. We maintain a drug-free work environment. All qualified applicants will receive consideration for employment without regard to actual or perceived race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, citizenship status, sex or gender (including pregnancy, childbirth and related medical conditions), parental status, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, political affiliation or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly.