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Retention Specialist Jobs

Retention Marketing Specialist Jobs
By Noticed At United States
Additionally, you will also support the Retention Marketing Account Manager in reporting tasks.
HTML experience preferred but not required, must have experience in using ESP WYSIWYG template editors
Shopify experience preferred, working with apps such as Yotpo, Loyalty Lion, JustUno, Privy, etc.
SMS experience preferred, using Klaviyo, PostScript, or Attentive.
Interview with Retention Marketing Director, Team Leads and/or Account Managers to discuss a day in the life
You'll be hands on in the ESP to build automated workflows (drip campaigns), QA their logic, build segmentation, etc.
Account Manager - Retention Specialist (Remote)
By Yelp At , Remote $50,000 a year
You have experience in account management, sales, advertising, or small business (preferred)
You have excellent time management and organizational skills with the ability to track and complete numerous details
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You have a Bachelor's Degree or 3+ years of relevant client facing experience
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
Insurance Retention Specialist Jobs
By AAA Club Alliance At , Remote
Proficiency in navigating required computer applications (MPS, MRM, carrier application, internet/intranet, and agency management system).
Achieve the required quality rating of customer phone interactions as rated by management and or external quality assurance review teams.
Meet established productivity measures established by management team in support of the Agency performance.
A market competitive hourly rate depending on experience
Excellent verbal and written communication skills with the ability to make quick decisions.
A self starter with the ability to multi-task and learn new skills & technology quickly.
Client Retention Specialist Jobs
By Beyond Finance At United States
Proficient in using various computer applications and customer relationship management (CRM) software.
Issue Resolution: Identify and resolve customer concerns and issues in a timely and effective manner, ensuring a positive customer experience.
Customer Feedback: Gather and document customer feedback, providing valuable insights to improve our products, services, and overall customer experience.
Product Knowledge: Maintain a comprehensive understanding of our financial products and services to provide accurate and relevant information to clients.
Excellent verbal and written communication skills with a demonstrated ability to empathize and connect with clients.
Strong analytical and problem-solving skills to understand customer needs and provide effective solutions.
Retention Marketing Specialist Jobs
By Public Goods At New York, United States
2-4 years of experience in CRM, loyalty, or retention marketing
Proficient in CRM tools and platforms, with experience in segmentation and personalization
Strong communication skills, both written and verbal
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Completely own the CRM program, and lead the end-to-end execution of CRM campaigns, including email, SMS, and push notifications
Monitor, evaluate, and report on the performance of retention initiatives, providing insights and recommendations
Retention Schedule Consultant Jobs
By University of Washington At , Seattle, 98195 $5,436 - $8,154 a month
Remote/Hybrid, Seattle - Sand Point
As a UW employee, you will enjoy generous benefits and work/life programs.
UW MEDICINE ENTERPRISE RECORDS & HEALTH INFO
$5,436 - $8,154 per month
Enterprise Records and Health Information
Leads Effort to Develop and Review Records Retention Schedule
Account Manager - Retention Specialist (Remote)
By Yelp At United States
You have experience in account management, sales, advertising, or small business (preferred)
You have excellent time management and organizational skills with the ability to track and complete numerous details
You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
You have a Bachelor's Degree or 3+ years of relevant client facing experience
You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
Retention Specialist Jobs
By Saks Fifth Avenue At New York City Metropolitan Area, United States
1-2 years experience in marketing (digital or e-commerce preferred; internship experience accepted)
Previous direct experience in email marketing
Proactively resolve problems and roadblocks in order to keep workflow on schedule and escalate higher level conflicts to manager for resolution.
Other duties as assigned by manager
Benefits package for all eligible full-time employees (including medical, vision and dental).
Bachelor’s Degree from an accredited four-year college or university (marketing, advertising, communications, or related field preferred)
Call Center Retention Specialist
By Sirius XM At , Irving, 75063, Tx
Strong attention to detail, time management and decision-making skills.
6 months plus of relevant sales experience in a metric-based/goal-oriented environment.
Experience in a contact center environment strongly preferred.
Interpersonal skills and ability to interact and work with employees at all levels and customers of all types.
Must be fluent in English with excellent written and verbal communication skills.
Approaches service and sales with integrity, compassion, and perserverance.
Director, Retention Jobs
By Sakara Life At New York, NY, United States
Further develop our customer segmentation strategy and customer personas to deliver a more tailored experience
Deliver a great first customer experience and continued engagement with Sakara nutrition programs and wellness products
Manage team members who deploy these communications
Manage, coach and mentor a team of high-performing retention marketers
Experience in D2C eCommerce strongly preferred; even better if you have experience in a subscription business
Experience in developing and delivering loyalty, referrals and rewards programs
Inside Sales And Retention Specialist
By VanderHouwen At Portland, OR, United States
Knowledge, Skills, and Abilities Required:
Focus on production to achieve monthly sales goals as determined by management, and produce reports as required.
Work collaboratively cross-departmentally, including Customer Service, Pharmacy, and Medical Management and Care Coordination teams.
Receive (by phone, website, or email) and respond to inquiries from prospective members about plan benefits and enrollment options.
Minimum 2 years of experience in call center telesales, inside sales, or related fields.
Experience in insurance sales and Medicare.
Patient Retention Specialist Jobs
By One Community Health Sacramento At Sacramento, CA, United States
Enter data and document patient notes in Epic, ARIES, SHARE or any other data management system.
Remind patients who are self-managed about medical and lab appointments.
Highschool diploma or GED with at least 3 year's related work experience.
1 year of experience in HIV/AIDS service
1 year of experience providing services amongst LGBTQ and minority/underserved communities.
Conduct retention activities that include, but are not limited to outreach calls, mailing letters, visiting homeless encampments, and patient homes.
Retention Senior Online Marketing Specialist
By Gen™ At Dallas, TX, United States
Use test and learn experimentation methodologies to test hypothesis, drive learnings and scale winning experiences.
Identify and execute on optimizations of message, channel, target audience, offer, sequencing of communication, etc. to meet desired business outcomes
Identify target audiences to deliver the right offer at the right price and the right time
You have 3-5 years of professional marketing or advertising experience, ideally in a retention and churn prevention environment.
You are experienced in executing the “test & learn” methodology (e.g., A/B and MVT testing) from beginning to end.
You have experience in using marketing technology solutions and analytical tools.
Community Job Retention Specialist
By Niagara University At Bronx, NY, United States
1+ year of case management or related experience
Experience working with individuals with socio-economic barriers OR an equivalent combination of related education and experience
The Knowledge And Skills Required For The Position Are
Bachelor's degree from an accredited college or university in social work, education, or a related field
competitive compensation, great benefits, and plenty of opportunities for personal and professional growth
Requirements For a Community Job Retention Specialist
Retention Manager Jobs
By Apothékary™ At Lorton, VA, United States
Excellent time management skills with a proven ability to manage multiple priorities simultaneously
We’re a tight-knit, passionate team, where you'll learn a ton and have ownership over your responsibilities
Work directly with Clinical Herbalists to improve customer education and retention.
Build out the strategy for new retention programs including requirements gathering, vendor selection, forecasting, implementation, and analysis
Manage and improve Retention KPIs to help inform the retention strategy
Build and maintain a messaging and offer testing cadence for all Retention channels (i.e. Email, SMS,, etc.)
Customer Retention Specialist Jobs
By Trupanion At Seattle, WA, United States
1+ year of successful Customer Retention experience in a fast-paced call center
1+ year of customer service experience
Experience using and learning complex computer systems
Full medical, dental, and vision benefits at no cost to the employee
Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values
Retention Strategist Jobs
By KapturBox At United States
A minimum of one year of experience in managing email and SMS accounts while offering strategic guidance
Lead communication and manage client relationships, establishing campaign & flow calendars that are built around business goals
Preference of a year of experience at an email marketing agency
At least two years of experience in email marketing
Hands-on experience with Klaviyo (Postscript / Attentive etc. is a bonus)
Experience setting up flows, campaigns, popups and segmenting email and SMS lists
Retention Specialist (Remote) Jobs
By American Specialty Health At United States
Processes outreach requests to fitness centers and key decision makers within specified turnaround times in support of Manager’s expectations.
Processes requests within specified turnaround times in support of Manager’s expectations.
Maintains working knowledge of PROMIS and business processes related to database maintenance including CRM.
Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required.
Minimum 2 years’ experience in customer service, resolving complex issues.
Excellent computer skills to include Word, Outlook and Excel.
Records Retention Lead Jobs
By TikTok At , Washington, Dc
Leadership and management experience in the field of Records or Information Management
Advanced knowledge of the various records management standards and industry leading practices and technologies
Lead change management and communication initiatives related to Records Retention, including policy changes and development / delivery of training materials.
Ability to work and collaborate with all levels of management, staff and vendors
Manage the planning, development, and administration of training related to the implementation of the Program
Build and review technical and functional requirements for in-house or external technologies to support records retention needs.
Consumer Retention Specialist (Remote)
By Windstream Communications At , , Ga
Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.
Prior Consumer DCRIS, CAMS, and Wincare experience is preferred, but not required.
Excellent verbal and written communication skills
Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment
Be the voice of the customer and a customer advocate to the leadership team
Log the customers reasons for calling and resolution taken using our Retention Recommender.

Are you looking for a job that allows you to make a real difference in the lives of others? We are looking for a Retention Specialist to join our team and help us retain our customers and ensure their satisfaction. If you have a passion for customer service and a drive to help people, this is the job for you!

Overview A Retention Specialist is responsible for developing and implementing strategies to retain customers and increase customer loyalty. They work with customers to identify their needs and develop strategies to meet those needs. They also work with other departments to ensure customer satisfaction and loyalty. Detailed Job Description A Retention Specialist is responsible for developing and implementing strategies to retain customers and increase customer loyalty. They work with customers to identify their needs and develop strategies to meet those needs. They also work with other departments to ensure customer satisfaction and loyalty. They must be able to analyze customer data to identify trends and develop strategies to address customer needs. They must also be able to develop and implement customer loyalty programs. Job Skills Required
• Excellent customer service skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and prioritize tasks
• Knowledge of customer loyalty programs
Job Qualifications
• Bachelor’s degree in business, marketing, or a related field
• At least two years of experience in customer service or a related field
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer loyalty programs
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer loyalty programs
• Knowledge of customer relationship management (CRM) systems
• Knowledge of data analysis and reporting
Job Experience
• At least two years of experience in customer service or a related field
• Experience in developing and implementing customer loyalty programs
• Experience in analyzing customer data and developing strategies to address customer needs
Job Responsibilities
• Develop and implement customer loyalty programs
• Analyze customer data to identify trends and develop strategies to address customer needs
• Work with customers to identify their needs and develop strategies to meet those needs
• Work with other departments to ensure customer satisfaction and loyalty
• Monitor customer feedback and develop strategies to address customer concerns
• Develop and implement customer retention strategies