Senior Account Manager [Remote - Us]

Department: Client Solutions

Employment Type: Full Time

Location: Portland

Reporting To: Hannah Westervelt

Description

Theo is a fast-growing performance media agency headquartered in Portland, Oregon. We help local and national brands across a wide range of industries advance their marketing practices through methodical, creative, and technology-driven marketing activations.

Please note: We are currently unable to hire in California and New York at this time.

Key Responsibilities

• Understand client business and marketing objectives and ensure the client's needs and requirements are represented during strategy and planning formation.
• Work with Analyst and Digital Media teams to keep track of high-level performance insights and ensure the client is made aware of the goal and budget pacing highlights/issues.
• Understand and manage client scope and billing process.
• Take ownership of client relationships—act as the main point of contact, respond in a timely fashion and ensure clients are aware of relevant project updates.
• Work with internal teams to create and manage campaign timelines with clear milestones and deliverables.
• Lead weekly client status meetings.
• Lead internal team huddles to ensure timelines and deliverables are being met and ensure client deliverables are tracked in agency PM software. Oversee all existing project deliverables.
• Manage key client accounts and develop strong client relationships built around proactive insight sharing, project management and scope management.
• Collaborate with media, UX, SEO, content and analytics teams to develop a data-driven strategy to help clients meet their business objectives.
• Act as a liaison between clients and the agency; communicate client expectations and make sure they are defined and documented to internal teams.
• Manage client satisfaction with account leads and agency partners. Identify any potential issues and ensure expectations are clear, realistic, and communicated.
• Understand agency services and key responsibilities for each cross-functional team member.
• Work with agency leadership to scope new projects, create project/campaign briefs and put together client proposals.

Skills, Knowledge And Expertise

• Ability to interface with c-suite and executive clients
• 2-4 years of professional, account management experience in a marketing-related industry, preferably at an agency.
• Ability to understand the dynamics of a client's business and the sector in which it operates.
• Strategic, problem-solving and the ability to manage deadlines
• Strong organizational and time-management skills
• Excellent communication skills
• Management experience is a plus

Benefits

• Matching 401K - 100% up to 4%
• Complementary supplemental insurance
• 20 days starting PTO with tenure benefits
• Maternity/Paternity benefits
• Healthcare, Dental & Vision Insurance, Theo covers 75%
• Remote work support
• Charity matching
• Unlimited volunteer time