Retention Project Specialist Jobs

Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus

Using excellent organizational and time management skills to solve problems and serve clients

Highly developed oral and written communication skills

Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities

Managing a robust portfolio of tax incentive projects consisting of multiple internal and external teams

Identifying and managing risk in a thoughtful, wise, and logical manner

You have experience in account management, sales, advertising, or small business (preferred)

You have excellent time management and organizational skills with the ability to track and complete numerous details

You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

You have a Bachelor's Degree or 3+ years of relevant client facing experience

You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support

You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails

Proficiency in navigating required computer applications (MPS, MRM, carrier application, internet/intranet, and agency management system).

Achieve the required quality rating of customer phone interactions as rated by management and or external quality assurance review teams.

Meet established productivity measures established by management team in support of the Agency performance.

A market competitive hourly rate depending on experience

Excellent verbal and written communication skills with the ability to make quick decisions.

A self starter with the ability to multi-task and learn new skills & technology quickly.

Proficient in using various computer applications and customer relationship management (CRM) software.

Issue Resolution: Identify and resolve customer concerns and issues in a timely and effective manner, ensuring a positive customer experience.

Customer Feedback: Gather and document customer feedback, providing valuable insights to improve our products, services, and overall customer experience.

Product Knowledge: Maintain a comprehensive understanding of our financial products and services to provide accurate and relevant information to clients.

Excellent verbal and written communication skills with a demonstrated ability to empathize and connect with clients.

Strong analytical and problem-solving skills to understand customer needs and provide effective solutions.

You have experience in account management, sales, advertising, or small business (preferred)

You have excellent time management and organizational skills with the ability to track and complete numerous details

You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

You have a Bachelor's Degree or 3+ years of relevant client facing experience

You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support

You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails

1-2 years experience in marketing (digital or e-commerce preferred; internship experience accepted)

Previous direct experience in email marketing

Proactively resolve problems and roadblocks in order to keep workflow on schedule and escalate higher level conflicts to manager for resolution.

Other duties as assigned by manager

Benefits package for all eligible full-time employees (including medical, vision and dental).

Bachelor’s Degree from an accredited four-year college or university (marketing, advertising, communications, or related field preferred)

Enter data and document patient notes in Epic, ARIES, SHARE or any other data management system.

Remind patients who are self-managed about medical and lab appointments.

Highschool diploma or GED with at least 3 year's related work experience.

1 year of experience in HIV/AIDS service

1 year of experience providing services amongst LGBTQ and minority/underserved communities.

Conduct retention activities that include, but are not limited to outreach calls, mailing letters, visiting homeless encampments, and patient homes.

1+ year of case management or related experience

Experience working with individuals with socio-economic barriers OR an equivalent combination of related education and experience

The Knowledge And Skills Required For The Position Are

Bachelor's degree from an accredited college or university in social work, education, or a related field

competitive compensation, great benefits, and plenty of opportunities for personal and professional growth

Requirements For a Community Job Retention Specialist

1+ year of successful Customer Retention experience in a fast-paced call center

1+ year of customer service experience

Experience using and learning complex computer systems

Full medical, dental, and vision benefits at no cost to the employee

Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.

Handle sensitive, emotionally charged situations with empathy and care, exemplifying Trupanion values

Processes outreach requests to fitness centers and key decision makers within specified turnaround times in support of Manager’s expectations.

Processes requests within specified turnaround times in support of Manager’s expectations.

Maintains working knowledge of PROMIS and business processes related to database maintenance including CRM.

Associate degree or equivalent experience preferred. If equivalent experience, high school diploma required.

Minimum 2 years’ experience in customer service, resolving complex issues.

Excellent computer skills to include Word, Outlook and Excel.

Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.

Prior Consumer DCRIS, CAMS, and Wincare experience is preferred, but not required.

Excellent verbal and written communication skills

Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

Be the voice of the customer and a customer advocate to the leadership team

Log the customers reasons for calling and resolution taken using our Retention Recommender.

Use Retention team only save offers and escalation procedures to prevent customers from disconnecting.

Prior Consumer DCRIS, CAMS, and Wincare experience is required, at this time.

Excellent verbal and written communication skills

Possess strong organizational skills with the ability to multi-task, prioritize daily tasks, and perform successfully in a fast-paced environment

Be the voice of the customer and a customer advocate to the leadership team

Log the customers reasons for calling and resolution taken using our Retention Recommender.

You have experience in account management, sales, advertising, or small business (preferred)

You have excellent time management and organizational skills with the ability to track and complete numerous details

You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees

You have a Bachelor's Degree or 3+ years of relevant client facing experience

You have experience retaining and upselling clients (strongly preferred)

You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support

Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or other related healthcare, business, or science field preferred

Develops and implements strategic initiatives, programs, and processes for engaging and retaining diverse nursing & patient care talent

Initiates and maintains relationships with School of Nursing programs/affiliations and conducts onsite and/or virtual visits

Designs and deploys campaigns in marketing platforms in collaboration with HR communications

Establishes and maintains robust reporting models to track retention and engagement metrics, root cause analysis and trends

Actively participates in task forces, committees, and represents senior leadership or any of their areas of responsibility on multidisciplinary teams

Demonstrate advanced insurance and product knowledge with a high level of technical skills

Demonstrate effective use of time management

Achieve insurance and membership save goals and other performance expectations as defined by management

Demonstrate excellent customer service skills in a fast-paced, customer-focused call center environment

Demonstrate strong skills in the use of PC applications such as Microsoft Office

College-level coursework, certification, or equivalent (i.e., continuous learning)

1 year of account and/or vendor management experience

Raise internal or member concerns with management as necessary.

Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.

Communicate project requirements, status, open issues, and timeline to all team members.

Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).

Strong written and verbal communication and presentation skills.

1 year of account and/or vendor management experience

Raise internal or member concerns with management as necessary.

Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.

Communicate project requirements, status, open issues, and timeline to all team members.

Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).

Strong written and verbal communication and presentation skills.

Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus

Using excellent organizational and time management skills to solve problems and serve clients

Highly developed oral and written communication skills

Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities

Managing a robust portfolio of tax incentive projects consisting of multiple internal and external teams

Identifying and managing risk in a thoughtful, wise, and logical manner

Knowledge of human capital management systems and/or HR/Payroll/Tax related product offerings a plus

Using excellent organizational and time management skills to solve problems and serve clients

Highly developed oral and written communication skills

Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities

Managing a robust portfolio of tax incentive projects consisting of multiple internal and external teams

Identifying and managing risk in a thoughtful, wise, and logical manner

Time management skills, including punctuality for being on time attendance

Good Verbal and written skills

Experience in customer support or issue resolution

Educating customers on the value of our services

Providing internal feedback on how to improve customer retention

Ability to maintain and personify our core values – positive attitude, customer first, professionalism, dedicated, and have desire to succeed