Absence Claims And Customer Liaison - Remote

Symetra has an exciting opportunity to join our team as an Absence Claims and Customer Liaison!
About The Role
In this role, you will manage the claim relationships for a block of national account size and complex group customers, in partnership with the designated account managers. You will act as the central point person for all inquiries, customer concerns, customer education and presentations. You will also identify customer needs, trends and opportunities for Symetra to improve service delivery.
What You Will Do

• Customer Relationship Management
• Identify gaps in processes and/or training needs. Dialogue with claims leaders and the field on addressing these as needed
• Build and provide customer reporting as needed to support needs
• Lean in to help drive solutions with the claims leaders in the mid market (1,000-2,499) space where customization and solutions synergies can be attained
• Claims Project & Capabilities Support
• Recommend improvements to client profile documents to align service execution with customer needs
• On occasion, service touchpoints may include Life/LTD/Workforce Benefits
• Provide team training and education
• Internal Collaboration
• Post-Sale Support
• Engage and run point primarily on national size (2500 lives and above) and complex STD/absence customers
• Attend and lead disability capabilities presentations and provide support on Absence presentations with the Senior Absence Consultant as needed
• Provide direct access to the claims team for customers as well as participating in key customer calls and stewardship activities alongside field partners
• Drive customer execution alongside the claims team, and proactively identify customer trends and solutions
• Proactively engage with claim teams as new business comes through the implementation pipeline to ensure new customers start their Symetra relationship on a positive note
• Review claims RFPs, complex amendments, compliance and product audit requests and client customization needs for recommendations
• Monitor and assemble Champion team assignments and leverage SME support as needed
• Translate customer/business needs into useful insights and service delivery strategy

Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. “Megan H. - Deputy Chief Compliance Officer
“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst
What We Offer You
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Flexible full-time or hybrid telecommuting arrangements
• Want more details? Check out our Symetra Benefits Overview

Compensation
Salary Range: $66,600 – $110,900 plus eligibility for annual bonus program
Your Experience And Skills

• Exceptional problem solving and critical thinking skills
• Strong product and compliance understanding of STD and Absence benefits
• Outstanding communication (verbal/written) and presentation skills
• Bachelor’s Degree required
• Certified Leave Management Specialist (CLMS) preferred
• 5 years of absence management service delivery and claim support
• 7+ years of STD and absence management service delivery and claim support preferred
• Exposure to working with other group products including Life, LTD, Critical Illness, Accident, Hospital Indemnity a plus

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit www.symetra.com/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.