Customer Success Expert Jobs

Hey there, superstars! Our client is on the hunt for a rockstar CS Expert to join their squad.

What’s in the offer?

• Fantastic work culture
• A remote, home-based, full-time position
• Opportunity within a company with a solid track record of performance

Your responsibilities will include:

• You'll be employed as a contractor, so you'll have all the flexibility you need.
• You'll be the ultimate customer service pro, building strong relationships with our customers and making sure they're happy as can be.
• You'll be a pro at answering calls and emails from Customers, Service Providers, and Partners and always deliver the best service possible.
• The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.
• Your job is to make our customers feel like they're part of the family and make sure their expectations are exceeded every step of the way. They're all about providing the best service in town, so you got to be up for the challenge!

Ideal candidate profile:

They are a growing company that's all about supporting the team and helping them reach their full potential. Plus, they've got plenty of career opportunities to offer as they grow.

But that's not all - this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That's right. You can travel the globe and work at the same time. And they're offering a sweet compensation package with a salary in USD and paid vacations.

Now, since this is a remote gig, they got to make sure you've got the right tech setup to help you reach your goals.

What they need from you:

• A smartphone that can handle the most used applications on mobile like Google Suite and Slack.
• At least 2 years of experience in customer support
• A backup computer and an internet connection, just in case.
• A laptop that's up-to-date enough to handle current web applications like ZenDesk, Google Suite, and Slack.
• Excellent communication skills in English AND French at an Upper intermediate (B2) level or above to be able to liaise effectively with different stakeholders across the region; a third language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!
• A high-speed Wi-Fi connection.

Only shortlisted candidates will be contacted.