Claims Support Associate (Us Remote)

Swyfft Holdings, LLC, consists of Swyfft, LLC and Core Programs, LLC. Both are fast-growing, tech enabled MGA’s that are disrupting the traditional insurance industry by re-imagining how you price and bind home insurance and commercial package products. From lightning-fast quotes to hassle-free claims servicing, Swyfft Holdings, LLC leverages big data to provide the very best customer service experience in the industry. We're growing, we’re expanding and we're looking for experienced folks like you to join our team!

About the Position:

We are continuing to build our World Class claims team! Our Claims Support Associates provide dedicated support to our managers and adjusters by providing support in a variety of different areas. Reporting, issuing checks and working in our systems to keep policy holder claim information updated and organized are a few of the tasks that you’ll be assigned to.

You will also have the opportunity to work on special projects that will help to expand your claims knowledge and skillset.

*This position is a 100% remote U.S. based opportunity. Some travel for day-to-day work, team meetings, and training will be required.

Key Responsibilities: (What you'll be asked to do)

• Assist with claim review and entry of First Notice of Loss (FNOL’s) and identify which team incoming claims should be assigned to in our claims system.
• Collect data for our SIU referral requests.
• Create useful reports to present key metrics to claims leadership on a daily, weekly, and monthly basis. Some ad hoc reporting as needed.
• Assist the claims team by fielding questions from agents and policyholders, a keen sense of knowing when to escalate certain questions to the appropriate internal team members will be necessary.
• Responsible for accurately issuing, reissuing, or rejecting payments to our service providers, policyholders, vendors, and attorneys.
• Monitor our general claims email inboxes to ensure new claims, reassignments, and reopens are distributed timely to staff or independent adjusters.
• Review open claims to obtain missing file information such as estimates and settlement letters for mortgage companies.
• Other special projects as assigned.
• Utilize our Zendesk system to examine and troubleshoot claims information from policyholders and agents.
• Utilize our One Inc payment system to research and identify outstanding payments, uncashed checks, and reissue checks when necessary.

The Successful Candidate: (what we're looking for)

• You have excellent organizational skills, attention to detail, and strong ability to multitask.
• You're a self-starter who recognizes and upholds company values and culture, while always striving to perform at their best.
• You work well with others in a fast-paced, collaborative environment.
• You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members.
• You're motivated, show initiative, and understand what it means to get the job done!

Some Requirements: (what you’ll need to be successful)

• Proven working experience with 1-3 years in the insurance, customer service, or related field.
• Bi-Lingual (English/Spanish) preferred but not required.
• Basic math skills are required to understand, analyze, and process payments to service providers.

Education:

• High School Diploma or its equivalent (GED) is required.

Computer Skills:

• We’re a MS Office environment (Outlook, Word, Excel, Powerpoint)
• Experience using video and chat technology (MSTeams & Slack)
• Other insurance-related programs such as IMS, Symbility, LSS (litigation only)

Other:

• Ability to become (or already) a Notary Public
• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

We Have a Great Benefits Package!

• Healthcare, Dependent Care and Transit FSA
• Life & AD&D (Company Paid)
• 20 days of PTO annually
• 401K with a generous matching contribution and no vesting schedule
• Short- and Long-Term Disability (Company Paid)
• Medical, Dental, Vision

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.