Claims Analyst - Remote ($19.65 - $34.19 / Hour)

Join a team that values its people and fosters an inclusive, innovative, and supportive work environment. As a member of the employer's family of companies, you will have the opportunity to reach your full potential and be recognized for your contributions. With a commitment to diversity, equity, and inclusion, the employer has been named to the Fortune 100 Best Companies to Work For® list for eight consecutive years and has received numerous awards for being a great place to work. Discover the advantages of being part of this company and apply today!

Essential Functions:

• Maintain the company's reputation with customers and regulatory agencies
• Investigate, analyze, and respond to complaints from various sources, including Consumer Protection Agencies, Regulatory Agencies, Attorneys, and Upper Management
• Opportunity for internal growth within the department
• Represent the Company in Small Claims Cases
• Investigate liability complaints against the employer and independent contractors

Requirements

• Excellent communication skills
• 1-2 years of previous customer service experience
• Ability to remain calm in hostile conversations
• Fundamental understanding of the home warranty industry
• Exceptional customer service skills
• Analytical and investigative skills
• Bachelor's Degree or equivalent work experience
• Proficiency in Microsoft Word, Outlook, and Access
• Basic mechanical, technical, and contract knowledge

Preferred

• Previous leadership experience desired but not required

Salary Range

$19.65 - $34.19 per hour

What We Offer

• A People First Culture that celebrates diversity, equity, and inclusion
• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and employee stock purchase plan

Additional Information

• This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on factors such as job-related knowledge, skills, experience, business requirements, and geographic location.
• The employer is an equal opportunity employer in every sense of the term.

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