Claims Specialist 2 - Affluent (Remote)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
This is a work-from-home position focusing mostly on water mitigation claims with inspections done virtually. Role will also help support the field associate team as needed (CAT duty, vacations, etc.)
Ideal Candidate Locations: This is a remote position, but the ideal candidate location would be within the central time zone (Minnesota, Wisconsin, Illinois, Iowa, Nebraska)
Qualifications

• Strong written & verbal communication skills
• Solid experience writing own estimates and handling claims start to finish
• Solid experience/proficiency with Xactimate
• 3-5 years of insurance field/property claims handling or adjusting experience
• Construction background/experience - Residential, Roofing, Remodeling, Water mitigation, etc
• Strong customer service competency

PLEASE NOTE that CAT duty is required for this position.
Benefits Include: Medical, Dental, Vision, 401k with company match, Company-paid Pension plan, Paid time off, Holidays and more.
(Internal Use Only) Compensation Grade: E4
Summary
Are you poised and ready for an exciting opportunity to resolve unique and challenging insurance claims? Our Private Client team operates as a niche, stand-alone business, supported by the scale and resources of the entire Nationwide enterprise. If you have the maturity, confidence and resourcefulness to provide an outstanding level of service to sophisticated and savvy customers, we want to hear from you!
As a Claims Specialist, you'll investigate claims that may include a combination of casualty, material damage and/or property for personal lines to reach settlements, within limits of authority. This will include responsibility for coverage investigation, liability evaluation, negotiation and settlement resolution. We'll count on you to promote and provide outstanding customer service.

Key Responsibilities:

• Maintains knowledge of other functions within subject area. This may require attending various seminars or training sessions.
• Prepares/reviews reservation of rights, non-waiver agreements and denials of coverage when appropriate.
• Delivers an outstanding customer service experience to all internal, external, current and prospective customers.
• Builds and analyzes severe incident reports, reinsurance reports and other information to share with corporate office, claims management and underwriting.
• Coordinates and reviews work performed by independent adjusters.
• Handles all assigned claims promptly and effectively to conclusion, with limited direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of excellent customer service.
• Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends special reserves where necessary.
• Pays claims accurately, based on policy provisions, state mandates and/or fee schedules. Authorizes and/or approves all claim payments within granted authority, which may include litigation expense.
• Investigates claims by obtaining medical reports, appraisals, estimates of property damage and evaluates bodily injury claims.
• Partners with Special Investigations Unit and Recovery to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation (property, material damage, casualty).
• Maintains current knowledge of court decisions which may impact the claims function, current principles and practices, material damage techniques and repair technology innovations and policy changes and modifications.
• Determines liability by acquiring data from interviews with persons associated with the case, recorded statements and police reports and documents the claim file.

May Perform Other Responsibilities As Assigned.
Reporting Relationships: Reports to Claims Manager.
Typical Education And Experience
Education: Undergraduate degree or equivalent experience preferred.
License/Certification/Designation: State licensing where required.
Experience: Three to five years of related experience in customer service and/or claims handling. Multi-line subject area experience preferred.
Knowledge, Abilities And Skills
Knowledge: General knowledge of customer service principles. Demonstrated knowledge of claims handling and claims best practices. General knowledge of insurance theory and practices, insurance contracts and their application, and estimating. Familiarity with automated claims systems. Participation in technical insurance or industry coursework preferred, e.g. Chartered Property Casualty Underwriter (CPCU), ICAR, ASE).
Skills/Competencies: Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Analytical skills to make decisions/resolve conflicts such as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions. Organizational skills to effectively prioritize work. Command of written/verbal communication skills for contact and/or negotiations with policyholders, claimants, repair persons, attorneys, physicians, agents, and the public in general. Ability to efficiently operate personal computer and software for claims-related and other business applications.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple on-site responsibilities and/or for extended periods of time. Must be willing to work irregular hours and to travel with possible overnight requirements as the need arises.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.
The national salary range for Claims Specialist II - Affluent : 58,000.00-120,000.00
The expected starting salary range for Claims Specialist II - Affluent : 64,500.00 - 96,500.00