Technical Customer Success Jobs

Blue Triangle helps online businesses optimize the critical moments in the customer journey

where digital experience has the greatest impact on revenue. Our platform combines real-time

marketing analytics with best-in-class performance management to find these critical moments

and identify page-level enhancements that will directly improve digital KPIs.

As a Technical Customer Success Manager, you will be a technical consultant working closely with existing Blue Triangle clients to ensure successful implementation, adoption, and on-going use of the solution. You will be a key technical and business consultant. From a business standpoint you will help clients understand the Blue Triangle platform and identify and implement new use cases that improve revenue for our customers. From a technical standpoint you will ensure their Blue Triangle instance is configured following best practices. This position requires a mixture of hands-on use of the Blue Triangle product, problem-solving, advisory, and training skills. The ideal candidate will be comfortable interacting with multiple stakeholders within an account (engineering, business, marketing, product) working autonomously and as part of a team to drive outcomes.

What You'll Do

• Provide insights for business reviews to ensure customers are getting value from Blue Triangle.
• Be the trusted technical partner for the customer on the use-case and product functionality
• Understand Blue Triangles products, features, functions and recognize how they can be used to solve problems and create solutions for your customers’ business model and how to effectively apply Blue Triangle's offering to their world.
• Lead business and technical design workshops around our customers’ digital web experience and create scalable, sustainable solutions following best practices
• Work closely with the customer to define and monitor success criteria metrics.
• Forecast, track, and report project hours
• Partner with the Strategic Customer Success Manager to make recommendations leading to ROI for our clients, throughout the customer life cycle.
• Technical Customer Success Manger will work with existing Blue Triangle customers to provide best practices, configuration, education, and documentation for long-term customer success with Blue Triangle.
• Be able to understand and analyze the customer data to provide insights and observationstailored to the specific customer and their status within their customer life cycle.
• Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature capabilities of the team

What We're Looking For

• Executive presence and confidence in communicating with technical, business, and VP & C-level stakeholders
• Passion to be an expert on the product and for being part of a fast-growing company
• Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
• Record of professional achievements with a record of accomplishment of delighted, successful, and satisfied customers
• Solid technical skills and aptitude are required – Web analytics, SEO, DEM or APM a plus
• Effective communication, presentation, consultative and leadership skills
• In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
• Comfortable working on 5-10 unique customer projects at one time
• Hands-on experience with analytics and/or a BI tool (Tableau, Yellowfin, Looker)
• BA/BS degree or equivalent
• Hands-on 3+ years of recent Professional Services/Enterprise product implementation, Technical Customer Success or related experience is required, SaaS experience is preferred
• Experience in working with various stakeholders and understanding use cases and how to drive value