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Technical Customer Success Manager Jobs

Technical Support And Customer Success
By CommBox At United States
Account Management: Proactively engage with existing customers to understand their goals and challenges, providing tailored solutions to drive customer success.
Customer Assistance: Provide timely and effective technical support to customers via various channels, including email, phone, chat, and remote assistance.
Product Knowledge: Stay up-to-date with product updates, features, and enhancements to provide accurate and relevant assistance to customers.
Bachelor's degree in a related field or equivalent work experience.
Proven experience in technical support, customer service, or a related role.
Excellent communication and interpersonal skills, both written and verbal.
Technical Customer Success Manager (Remote)
By Ordr, Inc. At , Santa Clara $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Technical Customer Success Manager (Remote)
By Ordr At , Remote $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Global Technical Support & Customer Success Director
By Nitto Hydranautics At , Oceanside, 92058 $175,000 - $200,000 a year
Proven experience in customer success management and technical support roles, preferably in a global environment.
Manages the development and maintenance of our IMSDesign software.
Manages technical support services to provided needed on-site resources around the world for site prep, commissioning, and trouble-shooting efforts.
10 years of experience managing a group of technical staff.
Advanced working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing.
Advanced knowledge of plant processes, RO, NF and UF with practical application to the field.
Technical Customer Success Manager
By VerticalChange At Santa Barbara, CA, United States

ROLE AND RESPONSIBILITIES Work directly with VerticalChange clients to ensure customer success, including: Maintain customer relationships and ensure customer satisfaction. Train and provide support ...

Technical Customer Success Jobs
By Blue Triangle At United States
Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
marketing analytics with best-in-class performance management to find these critical moments
Partner with the Strategic Customer Success Manager to make recommendations leading to ROI for our clients, throughout the customer life cycle.
Lead business and technical design workshops around our customers’ digital web experience and create scalable, sustainable solutions following best practices
Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature capabilities of the team
Technical Customer Success Manager: Salesforce & Sap
By TITAN At California, United States
Collaborate with clients to understand their business requirements and objectives.
Proficient in conducting business requirements analysis and translating them into data models and technical solutions.
Excellent analytical skills, problem solving, and logical thinking.
Excellent communication and presentation skills, with the ability to interact confidently with clients.
Proven ability to work independently and remotely, managing multiple projects simultaneously.
Salesforce and/or SAP certifications are highly desired but not mandatory.
Technical Success Manager Jobs
By Hiya Inc. At Seattle, WA, United States
Experience working with contact center dialer systems
Experience working in SaaS startups
Experience working with complex APIs and enabling customer teams
History of collaborating with multiple teams to improve customer experience
Excellent written and oral communication skills
You will have a fast start if you have experience:
Technical Customer Success Manager
By GoodUnited At Charleston, South Carolina Metropolitan Area, United States
Monitoring and Reporting: Track customer usage, engagement, and satisfaction metrics, and provide periodic reports to management to aid in strategic decision-making.
Experience working with Facebook, Facebook ads manager, Messenger, chat marketing tools, and platforms
Parental Leave Program. We offer paid leave and other benefits to new parents so they can focus on what's most important.
Customer Success: Understand your customer’s unique needs and requirements and ensure their success using the SaaS product.
Conversational design experience - specifically within messaging apps like Messenger, WhatsApp, SMS, etc.
Executive communication and presentation experience
Technical Customer Success Engineer
By DocuSign At United States
Strong account management, cross-group collaboration, and negotiation skills
Manage and cultivate the technical relationship and communication with Enterprise Premium accounts
Drive resolution of complex production issues, including: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
8+ years of experience in technical customer support with one year as a senior team member or as a web developer
Knowledge of web services, C#, PHP, Java or Ruby
Interface with internal groups for problem resolution and issue escalation
Technical Customer Success Manager
By Nomad Job At United States
Experience with project management a plus
Four-year college degree, preferably in a technical field such as management information systems or information technology
Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment
Effective communication skills, both verbal and written
Data interpretation experience using the ExtraHop platform a plus
Experience in Enterprise IT application or networking support a plus
Technical Customer Success Manager (Tcsm) (Remote)
By Ordr At , Remote $145,000 - $185,000 a year
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Provide remote technical support to understand, troubleshoot, diagnose, reproduce and provide fault isolation in resolving customer and partner issues.
Define, manage, and execute problem resolution plans; clearly communicates disposition to Ordrs’ customers, partners and sales team.
Effectively manages many different tasks simultaneously.
Must have some Linux, VMWare ESXi, and Firewall knowledge.
Technical Solutions Consultant, Cloud Security Customer Success
By Google At Colorado, United States
3 years of experience in security engineering, security operations, vulnerability management, incident management, security assessments, or security assurance/compliance.
Experience with SIEM, identity/access management, network security, system administration, data protection, security log analysis, pen testing.
Bachelor’s degree in Engineering, Computer Science, or equivalent practical experience.
Experience with automating IT processes with scripting and coding.
Ability to travel up to 20% as required.
Master’s degree in Engineering, Computer Science, or a related field.
Technical Customer Success Manager
By QA Cafe At Dover, NH, United States
BS degree in CS/EE preferred or 3 years equivalent experience
Desired: experience communicating and working with diverse groups of people from around the world
Experience with networking protocols such as TCP/IP, CWMP, and USP
Experience working in a Linux environment
Excellent written and verbal communication skills
Becoming an expert user of our core products CDRouter, CloudShark, and PassPort
Technical Success Manager Jobs
By Cloudflare At Denver, CO, United States
Manage the deployment & implementation of Area 1 security as a service solution
Basic Troubleshooting skills towards identifying and Escalating to the necessary Team to drive a solution
Strong professional and technical writing skills
Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
Create and deliver Quarterly QBR/EBR
Engage early on to facilitate any technical need
Technical Customer Success Manager
By Alexander Lyons Solutions At Texas, United States
Experience of administration of SaaS delivered business applications.
5+ years in a post sales technical support role
Supporting enterprise software vendors within network security
Looking to work for a growing cloud security company, with a real focus on customer satisfaction?
If you're reading this and want to know more, then reach out today
Senior Manager, Technical Success Management
By Bubble At New York, NY, United States
Has 5+ years of Success Management experience
Has at least one year of people management experience, and is excited to be a player-coach
Has experience working with APIs and investigating Application Performance Monitoring data
Has a proven ability to learn a technical, internet-based trade, skill, or tool like Bubble
Prior experience with Bubble — you’ve built an app or startup on the platform for yourself or a client
Has owned a key retention metric (like NRR, GRR, etc.)
Technical Support Manager- Customer Success
By Dragos, Inc. At United States
Provide customer insights and feedback to Engineering and Product Management to improve offerings for all customers.
4 years of people management.
Build and scale operations (people, process, systems, and tools) to deliver best in class customer experience.
Maintain knowledge of trends and developments in Technical Support, alerting senior staff as necessary.
Experience in building and scaling a team.
3 years’ experience working in security at the Enterprise level.

Are you passionate about helping customers succeed? We are looking for a Technical Customer Success Manager to join our team and help our customers get the most out of our products. You will be responsible for managing customer relationships, troubleshooting technical issues, and providing technical guidance and support. If you have a knack for problem-solving and a passion for customer success, this is the job for you!

Overview A Technical Customer Success Manager is responsible for ensuring customer satisfaction and loyalty by providing technical support and guidance to customers. They are responsible for troubleshooting customer issues, providing technical advice, and helping customers to maximize the value of their products and services. Detailed Job Description The Technical Customer Success Manager is responsible for providing technical support and guidance to customers. This includes troubleshooting customer issues, providing technical advice, and helping customers to maximize the value of their products and services. The Technical Customer Success Manager will also be responsible for developing and maintaining relationships with customers, ensuring customer satisfaction, and providing feedback to the organization on customer needs and preferences. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work with a variety of customers
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3+ years of experience in customer service or technical support
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to multi-task and prioritize tasks
• Ability to work with a variety of customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of technical support processes and procedures
• Knowledge of customer relationship management (CRM) systems
• Knowledge of software and hardware systems
• Knowledge of customer service best practices
Job Experience
• 3+ years of experience in customer service or technical support
• Experience in customer relationship management (CRM) systems
• Experience in software and hardware systems
• Experience in customer service best practices
Job Responsibilities
• Provide technical support and guidance to customers
• Troubleshoot customer issues and provide technical advice
• Develop and maintain relationships with customers
• Ensure customer satisfaction and loyalty
• Provide feedback to the organization on customer needs and preferences
• Monitor customer service metrics and performance
• Assist with the development and implementation of customer service policies and procedures
• Assist with the development and implementation of customer service