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Customer Success Technical Support Jobs

Customer Success & Support Representative
By Sock Club At Austin, TX, United States
Strong attention to detail coupled with exceptional time management skills
Knowledge Base Cultivation: Cultivate a comprehensive knowledge base for both internal and external stakeholders, offering self-help opportunities that enhance efficiency.
Experience with CRM software (HubSpot knowledge a plus) and Zoom/video conferencing tools
Excellent written and verbal, communication and interpersonal skills
Health, dental, and vision benefits package
Strategic Portfolio Development: Formulate and oversee the cultivation of client portfolios, fostering relationships built on trust and collaboration.
Technical Support And Customer Success
By CommBox At United States
Account Management: Proactively engage with existing customers to understand their goals and challenges, providing tailored solutions to drive customer success.
Customer Assistance: Provide timely and effective technical support to customers via various channels, including email, phone, chat, and remote assistance.
Product Knowledge: Stay up-to-date with product updates, features, and enhancements to provide accurate and relevant assistance to customers.
Bachelor's degree in a related field or equivalent work experience.
Proven experience in technical support, customer service, or a related role.
Excellent communication and interpersonal skills, both written and verbal.
Customer Success Support Associate
By Murj | Empowering Modern Cardiac Device Care At United States
Exceptional people skills with the ability to work with various roles from clinical staff to C-level executives including Physicians.
College degree or commensurate experience in the CIED market
Real-time customer support through inbound inquiries beginning at 8am local time or earlier as needed.
Inform and educate customers about product updates and new features.
Lead customer training sessions as needed.
Promote customer loyalty and adoption of Murj features and tools.
Technical Customer Success Manager (Remote)
By Ordr, Inc. At , Santa Clara $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Customer Success Specialist, Support
By Venminder At United States
Minimum of two years of customer service experience
Demonstrated excellent oral and written communication skills
Knowledge of Microsoft Office applications
Establish and maintain strong relationships with key contacts at the institution
Conduct individual or group software training, when needed
Answer inbound calls, chats, and e-mails within defined time limit
Technical Customer Success Manager (Remote)
By Ordr At , Remote $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Global Technical Support & Customer Success Director
By Nitto Hydranautics At , Oceanside, 92058 $175,000 - $200,000 a year
Proven experience in customer success management and technical support roles, preferably in a global environment.
Manages the development and maintenance of our IMSDesign software.
Manages technical support services to provided needed on-site resources around the world for site prep, commissioning, and trouble-shooting efforts.
10 years of experience managing a group of technical staff.
Advanced working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing.
Advanced knowledge of plant processes, RO, NF and UF with practical application to the field.
Customer Success/Support Specialist
By LeanLaw - Legal Billing Software At Boise, ID, United States
CRM or customer support software experience (HubSpot, Intercom, Zendesk, or similar)
Experience in Customer Success/Customer Support in a software-as-a-service (SaaS) environment
Experience with digital workspaces and communication (G-Suite, TeamFlow, Slack, Zoom)
Strong communication skills (verbal and written)
Experience translating technical terms to a nontechnical audience
Accounting/Bookkeeping experience as it relates to legal accounting and QuickBooks Online
Head Of Customer (Technical) Support
By Reloadly At Miami, FL, United States
Implement and manage support tools, systems, and technologies to enhance team productivity and customer experience.
Collaborate with other departments, such as product management, engineering, and sales, to address customer needs and provide feedback for product/service enhancements.
Experience setting up and training a remote team to provide 24/7 support
Lead, coach, and manage the customer support team, ensuring high performance, motivation, and professional development.
Strong technical knowledge, with an understanding of server architecture, networking, databases, security practices and API concepts
Strong leadership skills, with the ability to motivate, inspire, and develop a team.
Customer Support/Success Associate
By Zenex Partners At United States
Previous experience in tech, crypto, finance, or fintech.
Motivated by Client's mission and creating a seamless experience for our highest value customers.
Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
Responsibilities of Customer Support/Success Associate
Requirements for Customer Support/Success Associate
Provide best-in-class customer support, handling customer contacts through to resolution, including collaborating across teams of subject matter specialists.
Technical Customer Success Manager
By VerticalChange At Santa Barbara, CA, United States

ROLE AND RESPONSIBILITIES Work directly with VerticalChange clients to ensure customer success, including: Maintain customer relationships and ensure customer satisfaction. Train and provide support ...

Customer Support/Success Specialist
By CoverTree At United States
Excellent communication and project management skills
Provide customer feedback to leadership to improve the customer experience
Encourage customers to provide feedback regarding their experience with our business
Strong communication skills over phone, email and text message
Provide advanced technical and product information in response to customer questions and/or problems
Assist customers with payments and contact customers who are in grace period
Technical Customer Success Jobs
By Blue Triangle At United States
Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
marketing analytics with best-in-class performance management to find these critical moments
Partner with the Strategic Customer Success Manager to make recommendations leading to ROI for our clients, throughout the customer life cycle.
Lead business and technical design workshops around our customers’ digital web experience and create scalable, sustainable solutions following best practices
Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature capabilities of the team
Technical Customer Support Specialist [Healthcare]
By Braid Health At San Francisco Bay Area, United States
Diligent, detail-oriented, methodical, practical, analytical with good project management skills.
Partner with our customers to effectively and expediently resolve questions and ensure the customer’s full satisfaction with their experience.
Collaborate with internal teams to identify opportunities and continuously improve the customer experience with Braid including participation in ad-hoc projects.
Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience with an imaging services provider
Strong written and verbal communication skills
Strong interpersonal and customer service skills
Customer Technical Support Jobs
By Vertisystem At Pittsburgh, PA, United States
• Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet.
• Experience or education in working with individuals from diverse cultures preferred.
Work location is hybrid; encouraged to work 2-3 days in the office and 2-3 days from home.
• Minimum of 1-year work experience preferred.
• Superior communication and telephone skills.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Customer Service Technical Support
By Rabaconda At United States

Rabaconda is looking for a part time Customer Service Technical Support representative that is U.S. based and FULLY REMOTE! Apply and learn more here! 👉 https://rb.gy/23534

Technical Customer Success Manager: Salesforce & Sap
By TITAN At California, United States
Collaborate with clients to understand their business requirements and objectives.
Proficient in conducting business requirements analysis and translating them into data models and technical solutions.
Excellent analytical skills, problem solving, and logical thinking.
Excellent communication and presentation skills, with the ability to interact confidently with clients.
Proven ability to work independently and remotely, managing multiple projects simultaneously.
Salesforce and/or SAP certifications are highly desired but not mandatory.
Technical Success Manager Jobs
By Hiya Inc. At Seattle, WA, United States
Experience working with contact center dialer systems
Experience working in SaaS startups
Experience working with complex APIs and enabling customer teams
History of collaborating with multiple teams to improve customer experience
Excellent written and oral communication skills
You will have a fast start if you have experience:
Director Of Customer Success And Support
By itopia At Dallas, TX, United States
6+ years of experience in customer success, account management, or customer support, preferably in a B2B SaaS environment
Experience implementing leading Customer Success Management platforms and systems
1. Leadership and Team Management
In addition, itopia offers competitive Total Reward packages, including compensation, and benefits.
Build, mentor, and manage a high-performing customer success and support team to achieve business objectives and customer satisfaction goals
Provide guidance, training, and ongoing support to enable the team to deliver exceptional customer experiences and provide effective support
Technical Customer Success Manager
By GoodUnited At Charleston, South Carolina Metropolitan Area, United States
Monitoring and Reporting: Track customer usage, engagement, and satisfaction metrics, and provide periodic reports to management to aid in strategic decision-making.
Experience working with Facebook, Facebook ads manager, Messenger, chat marketing tools, and platforms
Parental Leave Program. We offer paid leave and other benefits to new parents so they can focus on what's most important.
Customer Success: Understand your customer’s unique needs and requirements and ensure their success using the SaaS product.
Conversational design experience - specifically within messaging apps like Messenger, WhatsApp, SMS, etc.
Executive communication and presentation experience

Are you looking for a job that combines technical expertise with customer service? Join our team as a Customer Success Technical Support Specialist and help our customers get the most out of our products!

Overview Customer Success Technical Support is a customer service role that focuses on providing technical support to customers. This role involves troubleshooting technical issues, providing technical advice, and helping customers with their technical needs. The goal of this role is to ensure customer satisfaction and to help customers get the most out of their products and services. Detailed Job Description Customer Success Technical Support is responsible for providing technical support to customers. This includes troubleshooting technical issues, providing technical advice, and helping customers with their technical needs. The role requires excellent customer service skills, as well as the ability to understand and explain technical concepts. The role also requires the ability to work independently and to prioritize tasks. Job Skills Required
• Excellent customer service skills
• Ability to understand and explain technical concepts
• Ability to troubleshoot technical issues
• Ability to work independently and prioritize tasks
• Knowledge of customer service software and tools
• Knowledge of product and service offerings
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience in customer service or technical support
• Knowledge of customer service software and tools
• Knowledge of product and service offerings
• Excellent communication and problem-solving skills
Job Knowledge
• Knowledge of customer service software and tools
• Knowledge of product and service offerings
• Knowledge of technical concepts and troubleshooting techniques
• Knowledge of customer service best practices
Job Experience
• Experience in customer service or technical support
• Experience troubleshooting technical issues
• Experience providing technical advice
• Experience working with customers
Job Responsibilities
• Troubleshoot technical issues and provide technical advice
• Respond to customer inquiries in a timely manner
• Provide customer service and technical support
• Monitor customer feedback and provide solutions
• Assist customers with product and service inquiries
• Follow up with customers to ensure satisfaction