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Technical Customer Success Engineer Jobs

Technical Support And Customer Success
By CommBox At United States
Account Management: Proactively engage with existing customers to understand their goals and challenges, providing tailored solutions to drive customer success.
Customer Assistance: Provide timely and effective technical support to customers via various channels, including email, phone, chat, and remote assistance.
Product Knowledge: Stay up-to-date with product updates, features, and enhancements to provide accurate and relevant assistance to customers.
Bachelor's degree in a related field or equivalent work experience.
Proven experience in technical support, customer service, or a related role.
Excellent communication and interpersonal skills, both written and verbal.
Technical Customer Success Manager (Remote)
By Ordr, Inc. At , Santa Clara $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Technical Customer Success Manager (Remote)
By Ordr At , Remote $120,000 - $150,000 a year
5+ years of experience in a customer-facing customer success, account management or strategic consulting organization.
Identify common customer challenges and actively provide feedback to product management and help Ordr hear the voice of the customer.
Experience working in a B2B SaaS organization, strong familiarity with security concepts, remote access, and cloud.
Understand our customer’s goals and security requirements and create a joint success plan to meet those requirements.
Lead a customer onboarding experience, adoption, and expansion across a range of relationships.
Partner closely with other cross-functional team members to translate customer needs and product requirements into new solutions for customers.
Global Technical Support & Customer Success Director
By Nitto Hydranautics At , Oceanside, 92058 $175,000 - $200,000 a year
Proven experience in customer success management and technical support roles, preferably in a global environment.
Manages the development and maintenance of our IMSDesign software.
Manages technical support services to provided needed on-site resources around the world for site prep, commissioning, and trouble-shooting efforts.
10 years of experience managing a group of technical staff.
Advanced working knowledge of water chemistry concepts, fluid flow and water pressure as well as analytical method and technical writing.
Advanced knowledge of plant processes, RO, NF and UF with practical application to the field.
Customer Success Engineer, Ngfw
By Palo Alto Networks At , Plano $142,800 - $231,000 a year
Skilled in customer escalations with experience in account management and project management
Working knowledge of Enterprise network products (router, switch, servers, wireless, monitoring, management) highly desirable
Evaluate risk, complexity and benefits of feature implementation for Enterprise customers
5 years of working experience in network security engineering, operations, support or professional service or similar roles
Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable
Working knowledge of Windows, Mac and Linux operating system is highly desirable
Customer Success Engineer Jobs
By RoundingWell At , Nashville
Experience with Javascript and JSON.
Experience with HTML, CSS and Bootstrap.
Location: Nashville, TN or Remote in the United States
Strong understanding of form components with an eye towards useability.
Capacity to excel on both individual and team-based projects.
Proficiency with versioning systems like Git.
Sr. Customer Success & Consulting Engineer
By FOSSA At San Francisco, CA, United States
Think and act "customer-first", collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.)
Hands on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment)
Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes
Proven experience with private SaaS (single tenant) and on-prem SaaS (connected and disconnected), kubernetes (k8) or similar experience
Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc.
Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations
Customer Success Engineer Jobs
By Termii At San Jose, CA, United States
Knowledge or experience with SQL/Database connections
Proven work experience (Minimum of 1year) as a Customer Success representative or similar role
Knowledge of web app development and relevant languages (HTML, CSS, Javascript)
Relevant Certification (e.g ITIL) is a plus
Hybrid Work Structure (3 days remote, 2 days On site)
Celebration benefits (Birthday, Wedding, Childbirth)
Technical Customer Success Manager
By VerticalChange At Santa Barbara, CA, United States

ROLE AND RESPONSIBILITIES Work directly with VerticalChange clients to ensure customer success, including: Maintain customer relationships and ensure customer satisfaction. Train and provide support ...

Customer Success Engineer - West
By Quantum Metric At West, TX, United States
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Experience with web technologies, analytics, front-end development, and best practices for UX/UI
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Technical Customer Success Jobs
By Blue Triangle At United States
Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions
In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies
marketing analytics with best-in-class performance management to find these critical moments
Partner with the Strategic Customer Success Manager to make recommendations leading to ROI for our clients, throughout the customer life cycle.
Lead business and technical design workshops around our customers’ digital web experience and create scalable, sustainable solutions following best practices
Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature capabilities of the team
Customer Success Engineer - React.js Crypto Authentication
By CryptoRecruit At United States

Description The company is an early stage, fast-growing contender to transform the antiquated user identity space by eliminating the need for passwords, with backing from top investors such as ...

Technical Customer Success Manager: Salesforce & Sap
By TITAN At California, United States
Collaborate with clients to understand their business requirements and objectives.
Proficient in conducting business requirements analysis and translating them into data models and technical solutions.
Excellent analytical skills, problem solving, and logical thinking.
Excellent communication and presentation skills, with the ability to interact confidently with clients.
Proven ability to work independently and remotely, managing multiple projects simultaneously.
Salesforce and/or SAP certifications are highly desired but not mandatory.
Customer Success Engineer Jobs
By Propeller At Denver, CO, United States
Responsible for maintaining net negative ARR churn within your accounts and working closely with the Account Management team on renewals.
Strong communication skills, both verbal and written, and proven experience supporting customers over video, phone, email and/or chat.
Strong technical skills and the ability to pick up new technology fast and drive your own learning.
Knowledge of the construction, aggregate, mining, or landfill industries is a plus (although not required).
You are willing to obtain your remote pilot license (Part 107) within 60 days of hire.
Onboarding and training new customers to ensure they have everything they need to be successful. This includes:
Technical Success Manager Jobs
By Hiya Inc. At Seattle, WA, United States
Experience working with contact center dialer systems
Experience working in SaaS startups
Experience working with complex APIs and enabling customer teams
History of collaborating with multiple teams to improve customer experience
Excellent written and oral communication skills
You will have a fast start if you have experience:
Technical Customer Success Manager
By GoodUnited At Charleston, South Carolina Metropolitan Area, United States
Monitoring and Reporting: Track customer usage, engagement, and satisfaction metrics, and provide periodic reports to management to aid in strategic decision-making.
Experience working with Facebook, Facebook ads manager, Messenger, chat marketing tools, and platforms
Parental Leave Program. We offer paid leave and other benefits to new parents so they can focus on what's most important.
Customer Success: Understand your customer’s unique needs and requirements and ensure their success using the SaaS product.
Conversational design experience - specifically within messaging apps like Messenger, WhatsApp, SMS, etc.
Executive communication and presentation experience
Customer Success Engineer - Backstage
By Spotify At New York, NY, United States
Having worked in tech consulting and/or customer management.
Identify points of friction in the onboarding and adoption experience of Backstage
React, TypeScript and Node are a part of your tool-belt, knowledge working with GraphQL is a bonus.
Experience developing resources to support a developer platform (i.e. documentation, tutorials, sample apps, API client libraries).
Experienced in platform diagnosis and trouble-shooting.
Experience working with/contributing to backstage.io is a bonus.
Customer Success Engineer- Fsi
By Quantum Metric At United States
Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients
Past experience developing, implementing, or managing digital solutions
Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred
Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus
Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
Expert knowledge of browser developer tools to test scripts & diagnose issues
Technical Customer Success Engineer
By DocuSign At United States
Strong account management, cross-group collaboration, and negotiation skills
Manage and cultivate the technical relationship and communication with Enterprise Premium accounts
Drive resolution of complex production issues, including: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
8+ years of experience in technical customer support with one year as a senior team member or as a web developer
Knowledge of web services, C#, PHP, Java or Ruby
Interface with internal groups for problem resolution and issue escalation