Customer Success Support Associate

At Murj, we do what we love and love what we do!

Murj was founded to solve a problem witnessed first-hand. Our founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?

In Murj, Todd created the opportunity to reimagine and transform the clinic user experience through thoughtful design of a cloud-based device management application. Today, we are unified by a passion for intuitive, elegant, and imaginative technology and a desire to enhance the lives of cardiac care professionals and their patients.

Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.

What Murj offers.

We believe in treating every employee like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.

And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.

From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with a generous open vacation policy, over 12 paid company holidays each year, a competitive salary, and equity participation and 401(k) after 3 months of service.

Let us leave you with this.

If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not what they’ve had an opportunity to achieve in the past.

The Role.

The responsibilities in this position require this person to be a core contributor of the Customer Success management team. The primary focus will be providing customer support through inbound inquiries via email and the Murj platform chat feature between 8AM to 5PM CST or PST (depending on candidate location), or occasionally before 8AM CST to support Eastern Time hours.

New user training and general onboarding support will be provided as needed between support shift hours between 8AM and 5PM CST or PST.

Daily activities may include:

• Promote customer loyalty and adoption of Murj features and tools.
• Inform and educate customers about product updates and new features.
• Real-time customer support through inbound inquiries beginning at 8am local time or earlier as needed.
• Inform and educate customers about product updates and new features
• Lead customer training sessions as needed.

Job Expectations:

• Promote customer loyalty and adoption.
• Communication awareness to promote a professional, supportive rapport with the customer.
• Communication and collaboration with customers to promote Murj workflows.
• Solution finding through customer and Murj resources.
• Cross functional communication to support customer inquiries.
• Intercom/Chat coverage as scheduled.
• Inform and educate customers about product updates and new features.

Job Requirements:

• Exceptional people skills with the ability to work with various roles from clinical staff to C-level executives including Physicians.
• Autonomous Critical thinking
• Attention to detail.
• College degree or commensurate experience in the CIED market
• Curiosity mindset for continually learning.

Nice to Haves:

• Certified Cardiac Device Specialist - CCDS
• RN, Device Tech, or equivalent healthcare related background
• Murj experience

Travel expectations.

• 0 - 10%: Minimal to no travel