Regional Director Of Operations ( Venue/ Restaurant ) - Remote | Wfh

Position Summary
We are seeking an experienced Regional Director of Operations to join our team. In this role, you will play a pivotal role in managing and leading all restaurant operations within your designated region. You will act as a bridge between our dedicated team and company executives, fostering a culture that aligns with our core values and objectives. Your primary focus will be on strategically growing the business while upholding the highest standards of quality and guest satisfaction. You will also collaborate with cross-functional teams to drive innovation and improve operational processes for the sustained success of our venues.
Position Responsibilities
Drive Growth: Build market share in your assigned region by achieving sales and guest count growth. This involves not only direct efforts but also effective oversight of Venue Directors of Operations. Your responsibilities encompass operational excellence, safeguarding our brand, implementing process enhancements, and executing marketing strategies.
Enhance Guest Experience: Elevate the Puttshack brand promise by continually enhancing the guest experience in venues within your region. You will analyze customer data to develop actionable tactics that foster brand commitment and guest satisfaction.
Financial Performance: Maintain a sharp focus on financial performance by consistently executing systems and processes to achieve financial metrics. Maximize regional profit objectives while providing leadership and direction to your team.
Talent Development: Support the growth of our organizational culture by recruiting and nurturing top talent across all venues. This includes achieving management and associate staffing levels and aligning recognition and rewards with performance.
Leadership and Management: Provide effective leadership and management for your direct and indirect reports, offering mentorship and development opportunities. You'll also manage the region's human resources and training strategies.
Performance Evaluation: Evaluate and document the performance of Management Team Members, including conducting performance reviews, administering pay adjustments, and handling disciplinary actions when necessary.
Consistency and Collaboration: Ensure consistency in the execution of all systems and processes, aligning with our vision to be the best place to work, eat, and play. Collaborate effectively with other departments, including Human Resources, Marketing, Finance, Facilities, and Construction, to achieve desired results and deliver excellence to our guests and associates.
Other Duties: Undertake additional projects or duties as assigned.
Required Skills And Experience
Education: Bachelor's degree in business administration, Restaurant Management, or related field is required.
Experience: A minimum of 10 years of progressively responsible restaurant operations management experience, with knowledge of marketing, business planning, training, and human resources. At least 3 years of multi-unit experience is required.
Organizational Skills: Strong organizational skills are essential for effective multitasking and workload prioritization in a high-volume environment.
Leadership: Possess strong leadership skills that inspire and engage others while working with an appropriate level of independence.
Financial Acumen: Strong financial acumen and the ability to perform within budget expectations.
Analytical Skills: Proven history of qualitative analytical skills and problem-solving to address complex situations.
Communication: Excellent written and verbal communication abilities, including effective presentation skills at all levels of the organization.
Technology: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Strategic Thinking: Strong strategic thinking and organizational skills, with the ability to manage direct reports, influence stakeholders, lead multiple projects, and meet deadlines in a fast-paced environment.
Travel: Frequent and extensive travel is required.
Background Check: Successful completion of a post-offer background check is mandatory.
What's In It For You
Paid Time Off
Flexible Spending Accounts
401k Matching
Cell Phone Reimbursement
Health Insurance: Medical, Dental, and Vision
50% Off Food & Beverage
Free Mini Golf
Paid Parental Leave
Our Purpose: To bring everyone in to play.
Our Vision: To be the universal answer to the question 'Where should we get together?'
Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment and food and beverage experience.
Our Values
Bring your 'A' Game: We strive for excellence in everything we do.
Lead the Way: Our associates embrace and are inspired by change.
Own the Fun: We revel in our guests' enjoyment.
Care Deeply: We take great care of our guests, our associates, and the communities we call home.
At the intersection of entertainment and hospitality, we are committed to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in our application, hiring processes, and employment decisions. As an affirmative action employer, we also take steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.
Salary: $ 58,000.00 170,000.00 Per Year