Academic Counselor - Remote | Wfh

We prioritize your journey towards success. With over 45 educational programs ranging from associate to doctoral degrees, we are a private institution dedicated to fostering intellectual, social, and professional development within a diverse student community.
Our rich 120-year history, encompassing the past, present, and future, is shaped by individuals who have cultivated a culture of education and community. We pledge our commitment to students, faculty, staff, alumni, and supporters. Whether online or at our eight locations and two learning sites, we take immense pride in offering a warm and supportive environment, delivering one-on-one support and personalized attention that empowers students to define their goals and find the means to achieve them. Our small class sizes offer hands-on experiences that not only refine students' skills and excellence in their chosen fields but also nurture their character by encouraging community involvement, volunteerism, and a passion for lifelong learning.
Visit today to discover what sets us apart as a place where you can Belong, Believe, and Become—a place where you can make a difference in the lives of eager students looking to learn and grow.
Company Benefits
Medical
Dental
Vision
FSA/HSA
Tuition Assistance Program
Long/Short-Term Disability
Life Insurance
Employee Assistance Program
401K Match
Generous Paid Time Off
12 Paid Holidays (includes domestic partner coverage)
Position Summary
The Academic Counselor plays a pivotal role in providing student-centered academic counseling throughout the student journey. This role focuses on delivering effective and high-quality services to students in various areas, including course scheduling, timely responses to information requests, interventions for at-risk students, and referrals to university resources. This position involves proactively guiding students on university policies and procedures, assisting them in setting goals and devising plans for program progression, and collaborating with Admissions, Financial Aid, Faculty, Program Directors, and University Support Services on behalf of students. The Academic Counselor's primary mission is to provide comprehensive support services and advocate for the assigned student body, aiming to enhance the student experience and improve retention until graduation.
Key Job Responsibilities
Provide personalized, proactive advising to all assigned students.
Foster student persistence and success through orientation, familiarization with the learning platform, effective class scheduling, and monitoring of degree progress toward graduation.
Develop course schedules for new, continuing, transfer, and reentry students in alignment with curriculum sequencing, offering advisement focused on efficient academic progress.
Maintain direct communication with assigned students through phone, text, and email, ensuring timely responses to student inquiries.
Monitor student attendance, grades, academic progress, and financial responsibilities, developing success plans for at-risk students or those facing challenges in collaboration with faculty, academic leadership, and university support services.
Demonstrate proficiency in understanding and communicating university policies found in the University Catalog, Student Handbook, and Programmatic Handbooks as they relate to assigned students.
Facilitate the acclimation of new students to the academic environment, reviewing the enrollment process, providing an overview of the online or campus classroom, and explaining graduation progression options.
Assist students reentering the university after withdrawal or dismissal, guiding them through the reinstatement process, monitoring their progress to graduation, offering proactive advising, and implementing interventions when necessary.
Efficiently utilize the Student Information System, Learning Management System, and relevant databases to perform assigned duties.
Maintain compliance with the management of student information by adhering to FERPA requirements and Record Management Policies.
Participate in and successfully complete all academic counselor training and development activities, including mentoring new Academic Counselors and participating in onboarding when requested.
Perform other duties as assigned by the supervisor.
Education
Job Requirements:
Bachelor’s degree in a related field is required; a Master's degree preferred
Experience
3-5 years of Academic advising or academic counseling experience
Skills
Customer Service experience preferred
Excellent customer service skills
Strong written and verbal communication skills
Strong interpersonal skills with students and faculty
Effective organizational and problem-solving abilities
Ability to work collaboratively within a team
Abilities
Develop productive relationships with students, colleagues, and supervisors in a virtual environment
Effectively present information and respond to questions or requests from students, staff, and faculty
Create and act on academic reports and forecasts
Adapt to changing assignments and manage multiple priorities
Work independently and set one's own priorities and work schedule
Work Environment
We are a dynamic and goal-oriented environment, requiring the ability to multitask effectively. The position involves interaction with a variety of personalities within the school and the public, necessitating a caring and self-directed nature. Continual learning and staying updated on financial aid program offerings, policies, and procedures is essential. Adherence to regulatory requirements and internal policies is crucial. The position collaborates extensively with the financial aid staff and the admissions department, and external contacts include prospective students, applicants, their families, and government agencies.
The responsibilities and characteristics described herein represent the typical functions of this job. Reasonable accommodations can be made to enable qualified individuals with disabilities to perform these essential functions. While performing the duties of this job, the employee is regularly required to communicate professionally, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe, and assess. Occasionally, lifting up to 10 pounds may be required unless otherwise specified in the job description.
We are an Equal Opportunity Employer committed to embracing diversity as a vital component of employee, student, and graduate success. We are dedicated to fostering an inclusive environment where a wide range of ideas, cultures, and perspectives can thrive.
Salary: $ 46,400.00 58,700.00 Per Year