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- Director Of Regional Operations
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Regional Director Of Operations ( Venue/ Restaurant )
Company | Puttshack |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-09 |
Posted at | 9 months ago |
Regional Director of Operations - Remote
- Drives financial performance through consistent execution of systems and processes to achieve financial metrics. Maximizes region profit objectives and provides leadership and direction to subordinates for achievement of their assigned area profit objectives by working closely with the finance team.
- Drives consistency in the execution of all systems and processes to achieve the brand's vision of the best place to work, eat and play.
- Communicates, evaluates, and documents Management Team Members' performance including the preparation and presentation of performance reviews, pay administration, and disciplinary action, including terminations.
- Other projects or duties as assigned.
- Builds market share within assigned region, by achieving company sales and guest count growth, both directly and through the effective management of venue Directors of Operations through the attainment of operational excellence, brand protection, implementation of process improvements, and execution of marketing strategies.
- Manages the performance management and bench planning processes in the region.
- Ensures focus on the Puttshack brand promise by elevating the guest experience in venues within assigned Region. This is achieved through the ongoing review, analysis, and utilization of customer data from all resources to develop actionable tactics that drives brand commitment and guest experience.
- Provides leadership to and management of direct/ indirect reports including mentorship and development. Manages the effective development and utilization of the region's human resources and training strategies and tactics.
- Supports growth of our culture by hiring and developing top talent in all venues to achieve management and associate staffing levels, including retention goals. Aligns recognition, rewards with performance, and ensures associates have ongoing development plans.
- Effectively collaborate with other departments in the organization including Human Resources, Marketing, Finance, Facilities and Construction while achieving the desired results and delivering excellence for guests and associates.
- Minimum of 3+ years of experience of multi-unit experience
- Proven history of qualitative analytical skills and problem solving that drives innovative solutions to complex situations.
- Extensive experience in performance measurement and P&L analysis.
- Bachelor's degree in business administration, Restaurant Management or related field required.
- Frequent and extensive travel required.
- Strong strategic thinking and organizational skills that with ability to manage direct reports, influence stakeholders, lead multiple projects, and meet deadlines in a fast-paced environment.
- Possesses strong leadership skills that engage and inspire others with the ability to work within the appropriate level of independence.
- This position must pass a post-offer background.
- Strong organizational skills with the ability to multi-task and prioritize workload effectively in a high-volume environment.
- Must possess excellent written and verbal communication abilities, including effective presentation skills to all levels of the organization.
- Strong financial acumen, ability to perform and meet/exceed budget expectations.
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced in strategic forecasting, cost controls and other systems that support KPIs.
- 10+ years of increasingly responsible restaurant operations management experience (knowledge) of marketing, business planning, training, and human resources.
- Health insurance: medical, dental, and vision
- 401k Match
- Paid Parental Leave
- 50% off Food & Beverage
- Flexible spending accounts
- Cell phone reimbursement
- Paid PTO
- Free Mini Golf
- Care Deeply - We take great care of our guests, our associates and the communities we call home.
- Own the Fun We revel in our guests' enjoyment.
- Bring your 'A' game. We strive for excellence in everything we do.
- Lead the Way Our associates embrace and are inspired by change.
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