Claims Manager (Remote) - Remote | Wfh

At our company, we are passionate about making a real impact in people's lives through our 24/7, 365 days-a-year nationwide temporary housing solutions. For over two decades, we have been a leader in our industry, providing fast, reliable services with a caring touch. We take pride in fostering a strong and supportive team that makes a difference for every person we assist, from policyholders to insurance carriers.
We are on the lookout for an enthusiastic and dynamic individual who thrives in a fast-paced, remote environment. If you are someone with excellent communication and multitasking skills, and you are ready to take on new challenges, we have an exciting opportunity for you. This position is full-time, offering 40 hours of rewarding work each week.
Why join us?
Competitive pay and a comprehensive benefits package, including health, vision, dental, and life insurance.
Enjoy paid time off to recharge and relax.
Invest in your future with our 401(k) plan, including company matching after one year.
Get ready to grow with on-the-job training and opportunities to develop your skills.
Job Summary
As our Claims Manager, you will play a vital role in overseeing and managing a caseload of temporary housing claims. Your expertise and guidance will ensure that each claim is successfully closed, and you'll have the chance to build strong relationships with insurance adjusters, ensuring a long-term and positive business connection.
Essential Responsibilities
Take charge of managing a caseload of temporary housing claims, achieving monthly closing goals.
Keep open lines of communication with insurance adjusters and our internal team, providing exceptional service throughout the claims process.
Be a problem solver and find effective housing solutions that meet both the needs of the insurance adjusters and policyholders.
Forge strong working relationships with customers, including insurance adjusters and vendors.
Collaborate with the Sales team to identify potential business opportunities and share valuable insights.
Present housing options to insurance adjusters and relay information to our internal team.
Review, interpret, and make recommendations on lease terms/contracts related to temporary housing needs.
Create clear summaries of charges for insurance adjusters at the conclusion of each claim.
Maintain meticulous records and update our company database for internal use.
Ensure each insurance adjuster and policyholder receives exceptional customer service throughout the process.
Job Requirements
While a Bachelor’s Degree is preferred, a High School diploma is required.
A minimum of five (5) years of experience in a sales or service industry is desired.
Real Estate, Temporary Housing, or Property Management experience is strongly preferred.
Bring your strong work ethic and determination to exceed claims goals.
Exhibit a professional, compassionate, and friendly demeanor at all times.
Demonstrate problem-solving and critical thinking skills.
Shine with excellent verbal and written communication skills.
Be proficient in MS Office (Word, Excel, Outlook) and possess strong computer skills related to typing and data entry.
Show exceptional organization and attention to detail.
Master time management and juggle multiple priorities effectively.
Embrace a flexible work schedule, which may include evenings and weekends.
Work Environment And Physical Demands
This job operates in a professional office environment, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, you'll communicate verbally and in writing, interacting with staff and customers. The role requires standing, walking, sitting, using hands through fingers, handling or feeling, and reaching with hands and arms.
This full-time position may require a flexible schedule, including evening and/or weekend coverage. Additionally, on-call responsibilities/support may be scheduled by management.
Other Duties/Considerations
Please note that this job description may not cover every aspect of the role and may be subject to change with or without notice.
We are an equal opportunity employer and value diversity. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Join us on our journey of making a difference in people's lives. Apply now and become a valuable part of our caring and dedicated team!
Employment Type: Full-Time
Salary: $ 40,000.00 180,000.00 Per Year