Manager People Development Jobs

Who are we hiring?
Reporting to the VP, Talent Management and Chief Diversity Officer, the People Development Manager, Learning Programs will support the enterprise-wide, global comprehensive talent management strategy that is designed to advance, support, engage and retain employees. In addition, you will lead the design, execution and data collection of initiatives focused on core skills and functional/ role-based development. This individual is accountable to deliver effective best-in-class learning curriculums focused on our customer service programs and guest facing employees.
What will you do?

• Manage budgeting and forecasting for all relevant projects.
• Create programming focused on customer service standards and skill building for our guest facing employees.
• Design, develop and facilitate scalable training solutions, evaluating both face-to-face and virtual solutions, for delivery to a global audience
• Partner with business units to create a sustainable and scalable approach to department onboarding and new hire assimilation.
• Help build a learning culture and connectivity across employees through learning experiences
• Gather and document feedback and results to help business leaders and teams identify strengths, areas for improvement and suggest bespoke learning solutions
• Create and prepare training materials and curate on-line content and general content management on LMS – select, develop training aids including handbooks, demonstration models, multimedia visual aids, digital aids
• Identify, partner and communicate effectively with vendors and internal partners regarding contracts, scheduling, shipment of materials and billing
• Have a clear and consistent project management methodology and be able to compose, edit and distribute documentation and ensure understanding across all stakeholders
• Create, develop and deliver high quality, engaging learning and developmental content aligned with the latest L&D and inclusion best practices
• Conduct needs analyses to assess requirements of target audiences to improve performance, including meetings with subject matter experts and research to validate content needs to determine the appropriate learning solution

What do you need to succeed?

• Ability to build strong relationship with peers and senior leadership
• Deep passion for building inclusive solutions that provide accessibility and development opportunities for underrepresented talent
• Ability to create a training measurement strategy and gather quantitative and/or qualitative data, analyze and identify trends, and provide actionable recommendations based on data analysis
• Self-starter who thrives in fast paced, ambiguous environments that requires agility while demonstrating sound judgement
• 6+ years of experience in an L&D and/or customer service
• Innovation, communication, facilitation, design thinking and problem-solving skills
• Strong project management skills and ability to manage multiple projects simultaneously, and in a timely fashion
• 3-5+ years of experience in instructional design within the customer service environment, with high-level proficiency in authoring tools such as Adobe Captivate, Articulate Storyline, or Camtasia.
• Bachelor’s Degree in instructional design, business or equivalent work experience required, or relevant degree in educational technology or similar
• Experience with building relationships and partnering across highly matrixed organizations
• Advance level experience with MS Office, Powerpoint, Outlook, MS Teams, virtual instructional design tools; synchronous/asynchronous learning strategies

SPECIAL REQUIREMENTS OF THE JOB:

• Some nights and weekend availability needed to facilitate trainings and observe events

Why is MSG for me?
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, and delivers a wide range of live sports content and other programming through two regional sports and entertainment networks, MSG Network and MSG Sportsnet. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Hakkasan, Omnia, Marquee, Lavo, Beauty & Essex, and Cathédrale. More information is available at www.msgentertainment.com.
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.