Manager, Hr & Business Operations

Manager, HR & Business Operations

Location: Remote/home office. Must be able to attend team meetings in the Greater Boston area twice/year.

ClearRock is a boutique talent consulting firm and certified as a WBE (Woman Business Enterprise) through the Supplier Diversity Office in the Commonwealth of Massachusetts. We are committed to fostering a work environment where the differences that we are born with – and those we acquire throughout our lives– are valued. We are a recipient of Boston’s Best and Brightest Companies due to our outstanding team and company culture. We hire people who are excellent at what they do and who demonstrate our core values: We care. We are here to help. We are easy to work with. We get results. ClearRock is an inclusive environment seeking to increase the diversity of our team.

Job Summary:

ClearRock is hiring a Manager of HR & Business Operations, who will ensure the smooth operation of the Company’s HR, finance, and IT functions, as well as provide support in the areas of contracting, meeting & event planning/management, DEI programming, and social media. This is a multi-faceted and critical role in the organization, and the ideal candidate will have the opportunity to have a substantial impact on the growth of ClearRock in the next 2-3 years.

Responsibilities:

HR Operations (40%)

• Process payroll, ensuring compliance with federal and state regulations/agencies
• Co-lead the company’s DEIB initiatives
• Maintain relationships with insurance brokers/providers, accounting/tax professionals and legal counsel
• Manage the relationship with the Company’s benefits and 401(K) providers, ensuring accuracy, timeliness of enrollment and other critical tasks, and compliance with all regulations
• With the support of outsourced partners, ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; maintain necessary records
• Maintain personnel records, company directory, etc.
• Work with President on talent strategy and enhance the employee experience by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
• Help resolve employee relations issues as necessary
• Manage/coordinate the company’s recruiting, hiring, and onboarding efforts
• Develop and maintain new policies and procedures, and manage/maintain the Employee Guide

Financial Operations (30%)

• Work with President to develop and manage budgets
• Review client Master Service Agreements (MSAs); collaborate with Account Managers and clients, as well as legal counsel when necessary, to ensure that ClearRock’s interests are protected with the client’s needs are supported
• Maintain relationship with the company’s bank
• Collaborate with bookkeeper to ensure timely, accurate AR and AP, as well as financial reporting
• Receive and process mail; deposit checks

General/Administrative (30%)

• Liaise with Regus (and other co-working spaces) regarding lease arrangements and contracts, bookings, issues, and other questions/concerns.
• Collaborate with SBO team to plan internal and external meetings and events
• Participate in various virtual meetings with internal teams, quarterly all-hands-company meetings, and monthly Diversity, Equity, Inclusion, and Belonging meetings
• Maintain the Outlook company calendar
• Collaborate with various stakeholders to maintain the company’s Office365 infrastructure (Teams, SharePoint, etc), with an eye on optimization and efficiency
• Attend in-person full-day all-hands meetings twice a year in the Boston area
• Provide administrative support to the Leadership Team and SBO (Sales & Business Operations) team as needed, including scheduling, travel planning, research, etc.
• Support the company’s IT needs by providing Office365 set-up, zoom platform set-up troubleshooting and support as able and liaising with third-party IT support company as necessary

Desired Experience & Attributes:

• General HR experience; understanding of the components of HR compliance
• Prior experience working remotely is a plus.
• Demonstrates ClearRock’s core values: Caring: An agent of equality who demonstrates empathy and respects the uniqueness, talent, and experiences of people with a genuine interest in making a positive difference. Helpful: Active listener who builds authentic relationships and is driven to help others accomplish their goals; able to work independently and as part of a team to achieve personal and organizational goals.Easy to work with: Flexible style, enjoys sharing information and learning from colleagues; meets people where they are and does everything possible to help others succeed. Gets results: Continuous learner evolving to be among the best in their field; resourceful with excellent problem-solving, task management skills, and follow-through. Consistently receives positive feedback.
• Strong focus on process optimization; willingness to dive deep into the tools the company uses, seek opportunities for optimization, and implement changes
• Able to travel around Boston Metro area regularly for appointments/meetings.
• Strong cultural acumen and experience working with and supporting diverse talent.
• In-depth understanding of Office365. Adept at using platforms such as HubSpot, QuickBooks Online, Paychex, or similar
• Demonstrates a high level of integrity and good judgment in decision-making
• Manages multiple projects/tasks simultaneously and prioritizes efficiently
• Responds positively to pressure and fast pace
• High degree of professionalism with strong business acumen
• Ability to anticipate the needs of others and be proactive in order to ensure seamless workflow and positive experiences
• Works well independently and follows through; comfortable working in a primarily virtual environment
• Demonstrates high attention to detail, strong organizational skills, and consistent follow through
• General understanding of the principles of financial management – AR/AP, reporting, etc
• Able to maintain strict levels of confidentiality

Benefits:

• Medical and dental insurance
• Flexible time off
• Cell phone / internet stipend
• Variable annual bonus based on company and individual performance
• 401k match plan
• Base salary: $80,000-$90,000
• Work from home