Business Operations Manager Jobs

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Business Operations drives strategy planning, business critical insights, and cross-functional execution. We’re seeking a Business Operations Manager to support SoFi’s Marketplace offerings (SoFi’s Insurance, Lantern, At-Work and Travel businesses). You will report to the Head of Business Operations for Money, Invest, Credit Card and SoFi’s marketplaces and will be a trusted partner for the leadership team focusing on high-impact strategic projects, data analysis, and driving efficient processes.

Business Operations works with many teams within SoFi. The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.

A typical week will likely be split in two main buckets: 1) support strategic planning including regular weekly / monthly / quarterly performance tracking and reporting in support of the businesses and 2) special projects which require strategy, analysis, financial modeling, problem-solving, cross-functional project management, and more.

What you’ll do:

• Coordinate with BizOps counterparts in other business units and functions on production and delivery of company-wide standardized processes such as quarterly planning and board deck preparation
• Lead quarterly and annual strategic planning for the businesses
• Perform ad-hoc activities as requested by the Business Unit Leads
• Support the creation, iteration and ongoing optimization of recurring weekly / monthly / quarterly reporting for the businesses and functional teams
• Drive cross-functional projects and alignment with stakeholders across the organization
• Collaborate with the Data Insights team to produce data driven analyses
• Conduct on-going competitive analysis in support of developing and refining product positioning and feature improvements
• Manage business performance with OKR tracking

What you’ll need:

• Inquisitive nature, attention to detail, diligence and a good attitude
• Familiarity with financial services and/or consumer technology companies in private and/or public sector
• Experience analyzing and interpreting data
• A clear communicator with excellent verbal and written communication skills
• Hands on operational capabilities with advanced proficiency in Google suite, MS Office apps, etc.
• Comfort working in a high growth, constantly changing environment
• Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively
• Strong analytical and organizational skills
• 5+  years of work experience in a top-tier consulting firm, consumer financial services or high growth business in an analytical capacity

Nice to have:

• Data Mining skills (SQL, Python)
• Experience working with/managing partnerships with third party vendors and/or experience with identifying and supporting improvements to operational aspects of Third Party processes and data
• Experience with managing a marketplace

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.