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Program Manager: Business Operations

Company

NCR
Address , Atlanta, 30308
Employment type FULL_TIME
Salary
Expires 2023-10-18
Posted at 8 months ago
Job Description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Program Manager: Business Operations

Top 3 reasons you will love working at NCR Retail:
  • Culture: NCR’s culture is one of openness, transparency, and respect. The C Suite conducts monthly all hands updates with Q&A, and they answer the hard questions! We embrace a diversity of backgrounds, and believe it makes us stronger. Our stated values are Customer F.I.R.S.T (Fun, Innovation, Respect, Success, and Teamwork)
  • Fun: We love to have fun. Every Thursday, from 4-6PM, we hold Fun Thursday at GHQ. The C Suite and Executive Leadership Team get together in the office courtyard to socialize & network. There are hors d’oeuvres, music, and games. Have a question for the CFO on the most recent earnings release? Just ask him.
  • Opportunity: Retail is a booming industry, and NCR is the market leader in several Retail segments. We’re in the midst of a transformation, and YOU have an opportunity to make an enormous difference in a fortune 500 tech company.

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Ga., with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

For over 136 years, we’ve been focused on turning the moment of transaction into a meaningful experience. Our unique perspective brings enterprise tech to all the moving parts of business across industries. We’ve earned the trust of businesses large and small. From the best-known brands around the world to your local favorite around the corner.

We help financial institutions, retailers and restaurants around the world run better—so they have more time to create customer experiences that drive lasting success.
The world is going digital—and it’s happening fast. Even for physical brands in retail, banking and hospitality, digital-led experiences are capturing more customer interest, engagement, and loyalty.
Our future-facing technology connects every system and customer touchpoint—from back office to Self-Checkout (SCO) and from kitchen production to mobile checkout, from financial institution branch transformation to digital and mobile banking, and everything in between.
Our portfolio includes digital first offerings for banking, restaurants, and retailers, as well as payments, multi-vendor connected device services, ATMs, POS terminals and self-service technologies.
With six million points of service worldwide, we’re positioned like no other to help businesses navigate digital transformations, while growing revenue and increasing productivity.

POSITION SUMMARY:
The Retail Program Manager role with report to the Executive Director of Product – Retail Point of Sale. This Program Manager will work closely with the Director in driving various programs under the segment. This is a critical role that serves as the focal point in driving the business, operations, and engineering deliverables to defined outcome. The position also engages cross functionally with local and global teams to drive and deliver on high priority initiatives related to product strategy, product execution, budgeting, sales, and development.

KEY AREAS OF RESPONSIBILITY:
  • Gleaning insights and creating a correlated talk track using a variety of data sources to understand business operations within segments
  • Drive strategic programs and initiatives under the product segment, while building long-term relationships across the business and organization
  • Build and drive the business operations across various functions of the program to provide a holistic data-driven view to the business which is used to drive tactics and strategy
  • Propose solutions and deliver recommendations on budgeting and development programs. Drive the formation of business cases across all programs with associated investments, identifying risks and assumptions.
  • Use a variety of tools and techniques (Tableau, Salesforce, pivot tables) to visualize data and in which a narrative could be built and supported.
  • Drive the governance framework to support communication, risk management and executive dashboard report of the program/project. It is critical to understand and build the necessary KPIs for the dashboards that align with the business outcome
  • Develop project schedules, identify stakeholder dependencies, and manage risk in delivering programs within discussed timelines across various threads under the program. Drive business coherence across various programs (using scrum of scrums or any preferable techniques)
  • Drive overall program execution unblocking roadblocks, handling issues independently, and ensuring transparent reporting of progress to leadership
  • Develop scalable tools, processes, and services to optimize performance, while improving execution velocity and efficiency. Bring order and identify what needs to get done in an ambiguous, fluid environment
  • Build positive relationships and trust over time through on-time delivery of commitments, high quality, great communication, continuous innovation, and by exceeding expectations
  • Disrupt the status quo, be willing to try new things and iterate based on feedback

BASIC REQUIREMENTS & EXPERIENCE:
  • 3+ years of experience in technical program management role and leading projects
  • 3+ years of experience working within a program management lifecycle
  • Bachelor’s degree or equivalent practical experience
  • A great attitude; people like working with you
  • Experience working and leading in the technology industry
  • 3+ years of experience managing software relate projects and communicating across multiple teams

Preferred Qualifications:
  • Experience in the Retail industry
  • Experience using the following tools : Tableau, Salesforce, Trello, Smartsheet
  • MBA
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
  • Life Insurance
  • Short/Long Term Disability
  • Vision Insurance
  • 401k
  • Paid Vacation
  • Medical Insurance
  • Dental Insurance
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.